FAQ on Spare Parts Management

 

Our engineer mistakenly created a spare request for a service. How to cancel the same in AntMyERP ?

 

Log in to AntMyERP: Access your AntMyERP account by logging in using your credentials.

Navigate to the Service Module: Proceed to the Service module section.

Access Request Spare: Go to the ‘Request Spare’ and ‘Request Spare Pending’ from dropdown.

Locate the Ticket: Search for the specific ticket for which the spare request was created.

Reject Spare Request: Find the action option associated with the ticket number. Click on ‘Reject’.

Add a reason for the rejection.

Save your changes.

By following these steps, you should be able to reject the mistakenly created spare request

 

How do I record the inwarding of spare parts that were not utilized by an engineer for a service ticket in AntMyERP?

 

Log in to AntMyERP: Use your login credentials to access your AntMyERP account.

Navigate to the Service Module: Within the ERP system, find and select the Service module.

Access ‘Request Spare’ Section: Locate the ‘Request Spare’ and ‘Request Spare Approved’ options from the dropdown menu or navigation bar.

Locate the Ticket: Search for the specific service ticket for which you want to record the inwarding of spare parts.

Find the Action Option: Look for the action icon against the ticket number and click’Return and Cancel’.

Initiate the Return: Click on the ‘Return and Cancel’ option. A confirmation prompt might appear asking if you’re sure about canceling and inwarding the spare parts.

Confirm the Action: If prompted, confirm the action by clicking ‘Yes.’ This action will inward the spare parts back into the inventory.

Completion: After confirming, the system will complete the process, and the spare parts that were not used by the engineer will be successfully inwarded back into the stock.

 

Why not able to approve spare request in Request of AntMyERP?

 

Log in to AntMyERP: Log in to your AntMyERP account using your provided credentials.

Navigate to the Service Module: Proceed to the Service module Access Request Spare : Navigate to ‘Request Spare’ and select ‘Request Spare Pending’ fro m dropdown.

Locate the Ticket: Use the search function to find the specific service ticket for which the spare parts request was generated.

Approve Spare Request: Identify the action option linked to the ticket number. Click on the ‘Approve’ button.

Choose from the dropdown whether the spare parts are chargeable or non-chargeable.

Save your changes to confirm the approval.

Completion: Following these steps, the spare parts request associated with the ticket will be successfully approved.

 

What is the process for requesting parts without a contract call in AntMyERP?

 

You cannot process a spare request without a contract. Please reject this spare request. Create a proper quotation and contract.Log a new service call. Within the contract, raise a spare request accordingly.

 

Why am I not able to issue spares to an engineer in AntMyERP?

 

You can only issue spare parts with serial numbers to the engineer from AntMyERP. Issuing spare parts without serial numbers is not possible in the system.

 

I’m encountering an issue in AntMyERP? While trying to solve or close a service ticket from the mobile or portal. An error message appears saying, “You need to execute/reject/delete all the part requests to solve/close/cancel this ticket.” How can I resolve this problem?

 

If a service ticket’s spare part request has been raised but the spare request process has not been completed, and no challan has been created for those spare parts, the user will be unable to resolve or close the ticket from either the mobile app or the web portal. To address this, please ensure the following steps are taken:

Execute the Spare Part Request and Create a Challan or Reject the Spare Request.

By performing these steps, you’ll be able to resolve the issue and proceed with solving or closing the service ticket both through the mobile app and the web portal.

 

How do I issue a chargeable spare part to a client against a service ticket in AntMyERP?

 

To charge for the spare part, please create a sales quotation for the Spare Book and then convert it into a contract.

Raise the spare part request from the service ticket, following the Request spare part process.

Approve the spare part request as chargeable and proceed to execute the order.