FAQ on Open Service Ticket 

 

The client has created a task ticket, but it is not appearing in the AntMyERP mobile app. How can we address this issue?

 

“The client has logged a task ticket, not a service ticket. Therefore, it is not visible in the mobile app. The mobile app only allows viewing of service tickets.

How can I close multiple tickets together in AntMyERP?

 

Log in to AntMyERP: Access your AntMyERP account by entering your login credentials.

Navigate to the Service Module: Proceed to the Service module section within the application.

Access “Open Service”: Locate and click on the “Open Service” option.

Inside the “Open Service” section:

For Installation and Breakdown Calls: Switch to the “All” tab to view Installation and breakdown call tickets.

For Preventive Maintenance Calls: Navigate to the “PM” tab to view Preventive maintenance call tickets.

Perform Ticket Selection:

Check the checkboxes corresponding to the tickets you want to close.Click on the Orange button and select Mass update.

Upon selecting the desired tickets, a pop-up window for Mass Update will appear.

In the pop-up, update the ticket status to “Closed”. Provide the necessary information such as due date and assignee name. Click “Save” to finalize the changes.

Note: The Mass Update operation will close the selected open tickets. Keep in mind that each Mass Update process can handle up to 50 tickets at a time.