FAQ on Open Service Ticket
The client has created a task ticket, but it is not appearing in the AntMyERP mobile app. How can we address this issue?
“The client has logged a task ticket, not a service ticket. Therefore, it is not visible in the mobile app. The mobile app only allows viewing of service tickets.
How can I close multiple tickets together in AntMyERP?
Log in to AntMyERP: Access your AntMyERP account by entering your login credentials.
Navigate to the Service Module: Proceed to the Service module section within the application.
Access “Open Service”: Locate and click on the “Open Service” option.
Inside the “Open Service” section:
For Installation and Breakdown Calls: Switch to the “All” tab to view Installation and breakdown call tickets.
For Preventive Maintenance Calls: Navigate to the “PM” tab to view Preventive maintenance call tickets.
Perform Ticket Selection:
Check the checkboxes corresponding to the tickets you want to close.Click on the Orange button and select Mass update.
Upon selecting the desired tickets, a pop-up window for Mass Update will appear.
In the pop-up, update the ticket status to “Closed”. Provide the necessary information such as due date and assignee name. Click “Save” to finalize the changes.
Note: The Mass Update operation will close the selected open tickets. Keep in mind that each Mass Update process can handle up to 50 tickets at a time.