Understanding Open Service Tickets.

“Open service tickets” typically refer to unresolved or pending requests or issues that have been logged by customers or users with a service provider or support team. These tickets represent specific problems, questions, or tasks that need attention and resolution.

Adding Open Service Tickets.

Adding a new service ticket in Open Service in AntMyERP is easy! You just need to put in their important info into one place. 

Navigate to the Left Menu > Service > Open Service 

Lands on Open Service ticket page, here you can see the listing page 

Of Open service tickets.

Creating Open service ticket from the Creation Page

Navigate to the Left Menu > Service > Open Service 

Click the + Icon (Add Service Ticket) button on the top right corner of the page.

Enter all mandatory fields along with all the details of your customer which you want to

 create a service ticket.

After entering all the details, click Save.

Productivity Tool: You can add service ticket from the Quick Add directly

Note: AntMyERP allows users to create duplicate service tickets for the same product or customer entries, but it provides a warning message when attempting to do so. This warning informs the user that the serial number or call has already been logged and asks if they still want to re-log the information.

Mass Update Open Service Tickets

The Mass Update feature in Open Tickets allows users to make bulk updates to multiple tickets simultaneously. This feature is particularly useful when there are several tickets that require similar changes or updates.

Navigate to the Left Menu > Service > Open Service 

You will lands in Open Service Listing Page

On the Top Left Menu Click to Checkbox of Heading click display the Option –

Mass Update 

Open Service ticket Click on Left Menu > Check Box 

Select Option Mass Update here user can select multiple tickets to update ticket status.

Mass Update in tickets effect for fields like Priority, Due Date, Assignee, Status and Coordinator.

Ensure that all the fields are mapped and filled correctly while adding Mass Update.

Click on Save.

All your open tickets are updated as per the added mass update in tickets.

Productivity Tool: You can add Mass Update open service tickets to update tickets in Bulk.

Note: You add mass update 50 numbers of open tickets at a time.

Stop Timer

Open Service ticket Click on Left Menu > Check Box 

Select Option Stop Timer here user can select multiple tickets to update ticket stop timer.

To prevent Open tickets SLA (Service Level Agreement) breaches caused by Stop timer feature.

Ensure that all the fields are mapped and filled correctly while adding Stop Timer..

Click on Save.

All your open tickets are updated as per added stop timer in tickets.

Productivity Tool: You can add Stop Timer in open service tickets to update tickets in Bulk.

Note: You add Stop Timer 50 numbers of open tickets at a time.

Upload Report

Open Service ticket Click on Left Menu > Check Box 

Select Option Upload Report here user can select multiple tickets to add Service Report.

Ensure that all the fields are mapped and filled correctly while Upload Report.

Click on Save.

All your open tickets are updated as per added upload report in tickets.

Productivity Tool: You can Upload Report in open service tickets in Bulk.

Note: You add upload Report 50 numbers of open tickets at a time.

Exporting / Downloading Open Service Tickets.

Navigate to the Left Menu > Service > Open Service 

You will land in the Open Service Listing Page.

Now go to the Top Right Menu navigate to Download as well Excel Button.

All your customers are Exported from your AntMyERP to CSV. as well excel file

Note : Export / download can be done only by the users who have the permission from admin.

View Open Service Tickets

Navigate to the Left Menu > Service > Open Service 

You will land in the Open Service Listing Page.

Locate the Open Service ticket list click on the Service ticket number you can view the ticket.

Note :You can click on individual ticket numbers to access detailed ticket information.

Editing Service Tickets

Navigate to the Left Menu > Service > Open Service 

You will land in the Open Service Listing Page.

Locate the Ticket number in the Open service list with the help of Live Search and click on the View option from the Action dropdown menu. 

Alternatively you can Right Click on the ticket whom you want to Edit.

Make the necessary changes to the customer details.

Save the updated information.

Deleting Service Ticket

Delete Service ticket is not possible in AntMyERP.

User Permission:

To view the Open Service Ticket in AntMyERP, users need to have the Permission

“Open Service Ticket Report”.