FAQ on Open Service Ticket 

Why can a user without permission view other users’ service tickets in the open ticket analysis report in AntMyERP?

While logging the service ticket, this user was added as a coordinator. As a result, they are able to view the ticket in the open ticket analysis report.


Why is there a watchlist displayed when logging a ticket in AntMyERP?

A watchlist is included in the ticket so that the user can monitor the activities taking place within the ticket and take necessary actions if requird


What’s the process for reopening a service ticket in AntMyERP?

Navigate to the “Service” module.
Proceed to the “Open Service”.
From the dropdown menu, select “Total Service.”
Click on the search icon and input the ticket number into the ticket number field, then click the search icon.
The relevant service ticket will be displayed.
Click on the specific ticket number.
Within the ticket details, locate the option to “Add Comment” and select “Reopen.”
Provide the name of the assignee and save the ticket.
The ticket will now be reopened.

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