Field Service Management Software

Service industries that deal with after sales deal with a lot of challenges. The topmost priority is to give prompt service so that the customers are satisfied. They need to keep a regular check on their field technicians and assign tasks to them depending on various factors. In such situations, the companies need reliable field service management software. AntMyERP is one of the Best Field Service Management Software in India which integrates and automates Sales, Purchase, Service, Inventory, Assets, Supply Chain, HR, and Finance.

Now managing a huge number of field technicians at multiple locations has become simple with Technician Mobile Apps. An automated service CRM enables you to track your technician’s live location.

Field Service Management Software

Task Scheduling through Field Service Software

The field service management software has a strong Ticket Management that allows you to track all tickets assigned to your company by customers. You can manage your tickets by scheduling and assigning them properly.

The field service management software helps you efficiently manage all breakdowns, Complaints and Preventive Maintenance tickets. Technician Mobile App allows field technicians to attend to the tickets and solve them. You can upload the service reports and take customers’ signatures as well.

You can also bulk assign service tickets and PM tickets to an engineer for customers in the same location, so that engineer’s travel time is reduced.

Spare Parts Management with Field Service

Managing spare parts inventory is a big challenge when dealing with a large number of customers and devices. The glitch comes in issuing parts to employees, recording and tracking it.

The field service management software helps manage spare parts very accurately. You control all parts with the engineers and handle all parts received for repair or sent for repair to vendors. The Spare part inventory management allows you to issue spares to engineers and track their status. Engineers can raise spare parts requests from the technician’s mobile apps while attending to clients’ complaints. You get a strong approval system for part requests.

The service CRM alerts about pending defective parts return from the engineers. In this case, we keep financial security in mind for those parts that could have been misused. The system automatically adjusts inventory with each outward and inward spare part.

Field Service Management and Reporting

The field service management software helps you gain control on the service technicians. The field service app helps you plan and assign your complaint tickets to the nearest engineers. You can accurately manage all Spare Parts repair / replace effectively. With dynamic SLAs in place, we effectively manage the service response time based on different customer contracts.

Repair/ Replace Stock Management

The field service software helps you manage the repair and replacement of Spare Parts for multiple customers at the same time. Engineers can raise Spare Parts requests from the Technician Mobile App and resolve service tickets. We effectively manage the Supply Chain and Operations process, capturing every detail of the device inward and outward for repair and replacement. The system automatically updates inventory based on these tasks. This process can be used for various Business Models, be it Sales or Rental, MPS or AMC. You can ensure complete asset movement and tracking.

SLA Management

The field service management software helps you improve your service with dynamic SLAs. You can create multiple parameters for SLAs and map them with different customer contracts and different assets in various locations. We define a proper escalation matrix to improve complaint management and thereby enhance service performance. You receive notifications of all complaint tickets for which the SLA is breached. It helps to improve the engineer’s performance and service response time.

Engineer's Performance Tracking

The field service is accurate with the technician’s mobile apps, which helps the engineers to work on the complaint tickets and manage the spare parts effectively for repair and replacement. Engineers solve the tickets through the mobile apps and receive ratings for the service delivery. You can view, monitor and compare your engineer’s performance with the Service CRM.  You can also view the number of calls they attended, closed and distance traveled by them. Thus the field service management app improves customer services.

Expense Voucher Management through Field Service App

You can easily manage the engineer’s expenses with AntMyERP’s field service software. The automated vouchers help you track and monitor the engineer’s expenses based on the distance traveled by them. The two-level approval system for the voucher claims helps you accurately manage the field engineers.

Our ERP allows automatic and manual voucher creation with the technician’s mobile apps that go for approval. The system generates Auto Mileage Vouchers based on the GPS location and the distance traveled by them. After approval, the system pays it to the engineers. You gain control and visibility of all engineer’s claims and it builds a strong mechanism to control expenses.

Effortlessly Log Tickets with QR Scanning Feature

The latest feather in the cap of AntMyERP lets you login the service calls and also order new consumables. This can be done just by scanning the QR code present on the device. Not only your employees but also your customer can use any smart phone which supports QR code scanning can use these features. This not only simplifies the task but also helps reduce error which could occur if done manually.

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