Best Field Service Management Software
It is not easy for service industries that deal with after-sales. Priority one is to provide quick service so that customers are pleased. They need to keep a regular check on their field technicians and assign tasks to them depending on various factors. In such situations, the companies need reliable field service management software. AntMyERP is one of the Best Field Service Management Software in India which integrates and automates Sales, Purchase, Service, Inventory, Assets, Supply Chain, HR, and Finance.
Now managing a huge number of field technicians at multiple locations has become simple with Technician Mobile Apps. An automated service CRM enables you to track your technician’s live location.
Task Scheduling through Field Service Software
The field service management software has strong Ticket Management that allows you to track all tickets assigned to your company by customers. You can manage your tickets by scheduling and assigning them properly.
The field service management software helps you efficiently manage all breakdowns, Complaints, and Preventive Maintenance tickets. The Technician Mobile App allows field technicians to attend to the tickets and solve them. You can upload the service reports and take customers’ signatures as well.
You can also bulk assign service tickets and PM tickets to an engineer for customers in the same location, so that engineer’s travel time is reduced. Our new functionality simplifies team ticket creation. You may now create numerous tickets for a single service task and follow their progress, which is excellent for managing a five-person team. It helps for tasks that need several workers.
Spare Parts Management with Field Service
When you have a lot of customers and devices, it is hard to keep track of your spare parts inventory. Problems arise when trying to record and keep tabs on the distribution of parts to staff.
The field service management software makes it easy to keep track of spare parts. You control all parts with the engineers and handle all parts received for repair or sent for repair to vendors. The spare part inventory management allows you to issue spares to engineers and track their status. Engineers can raise spare parts requests from the technician’s mobile apps while attending to clients’ complaints. You get a strong approval system for part requests.
The field service CRM software alerts about pending defective parts returns from the engineers. In this case, we keep financial security in mind for those parts that could have been misused. The system automatically adjusts inventory with each outward and inward spare part.
Field Service Management and Reporting
You can get more control over the service technicians with the help of the field service management software. Field workforce management software helps you plan and assign your complaint tickets to the nearest engineers. You can accurately manage all Spare Parts repair / replace effectively. With dynamic SLAs in place, we effectively manage the service response time based on different customer contracts.
Repair/ Replace Stock Management
The field service software helps you manage the repair and replacement of Spare Parts for multiple customers at the same time. Engineers can raise Spare Parts requests from the Technician Mobile App and resolve service tickets. We effectively manage the Supply Chain and Operations process, capturing every detail of the device inward and outward for repair and replacement. The system automatically updates inventory based on these tasks. This process can be used for various Business Models, be it Sales or Rental, MPS or AMC. You can ensure complete asset movement and tracking.
SLA Management
With dynamic SLAs, the field service management software helps you give better service. With field service CRM software, you can set up multiple SLA parameters and connect them to different customer contracts and assets in different places. We define a proper escalation matrix to improve complaint management and thereby enhance service performance. You receive notifications of all complaint tickets for which the SLA is breached. It helps to improve the engineer’s performance and service response time.
Engineer's Performance Tracking
The field service is accurate with the technician’s mobile apps, which helps the engineers to work on the complaint tickets and manage the spare parts effectively for repair and replacement. Engineers solve the tickets through the mobile apps and receive ratings for the service delivery. You can view, monitor and compare your engineer’s performance with the Service CRM. You can also view the number of calls they attended, closed and distance traveled by them. Thus the field service management app improves customer services.
Expense Voucher Management through Field Service App
AntMyERP’s field service software makes it easy to keep track of the engineer’s costs. The automated vouchers help you keep track of the engineer’s costs based on how far they travelled. The voucher claims have a two-level approval system that helps you keep track of the field engineers.
Our ERP allows automatic and manual voucher creation with the technician’s mobile apps that go for approval. The system generates Auto Mileage Vouchers based on the GPS location and the distance traveled by them. After approval, the system pays it to the engineers. You gain control and visibility of all engineer’s claims and it builds a strong mechanism to control expenses.
Effortlessly Log Tickets with QR Scanning Feature
An added bonus to AntMyERP is that it now lets you log in to service calls and order new supplies. To do this, all you have to do is scan the QR code on the device. Not only your employees but also your customers can use any smart phone that supports QR code scanning to use these features. This not only simplifies the task but also helps reduce error, which could occur if done manually.
Explore New Opportunities with Field Service Management App
FAQs
Field service teams—including managers, dispatchers, and technicians—also gain from FSM systems. For companies like HVAC, plumbing, maintenance, IT services, and utilities, it simplifies processes. For greater efficiency and customer happiness, it helps businesses trying to track assets, maximise resource allocation, schedule improvement, customer communication enhancement, and timely service delivery.
Usually featuring real-time scheduling, work order management, dispatching, inventory tracking, mobile access for field personnel, GPS tracking, customer communication tools and reporting/analyzes, FSM software Helping operational efficiency, lower downtime, and increase customer satisfaction for service-oriented companies, it also provides asset management, invoicing, and service history monitoring.
Through accurate scheduling, real-time updates, and timely service delivery—all of which FMS software improves—client satisfaction increases. It guarantees speedier response times, enhances customer-technical communication, and provides open tracking of service development. Furthermore, accurate billing and thorough service records build confidence, therefore enabling companies to satisfy consumer expectations and effectively handle problems.
FSM tools automate assignment depending on technician availability, skill sets, and location, therefore optimising technician scheduling. It gives travel time, service needs, and priority top importance, so guiding effective route development. Real-time updates let for speedy corrections, so lowering downtime. Instant notifications on their cell phones help technicians to improve on-time service and workflow efficiency.
features