FAQ on Toner Ticket
Why Can’t I Create a Request for Toner for a Drum Unit in AntMyERP?
If you’re unable to create a request for toner for a drum unit in AntMyERP, it could be due to the product configuration. Here’s a solution to address this issue:
Problem Explanation: The inability to create a request for toner for a drum unit could arise from the fact that the drum unit is not directly associated with the main product. As a result, the system doesn’t recognize the connection, and the “Create Request Toner” functionality is not available.
Solution: To enable the “Create Request Toner” functionality for the drum unit, you need to establish a connection between the drum unit and the main product.
Here’s how you can do that:
Login: Log in to your AntMyERP account using your credentials.
a. Search for Main Product: Navigate to the “Product” section and search for the main product that is associated with the drum unit.
b. Edit Main Product: Once you’ve located the main product, click on it to edit its details.
Add Product Parts:
a. Product Parts: Within the main product’s edit screen, look for a section called “Product Parts” or a similar label.
b. Add Drum Unit: Click on the “+” symbol or an “Add” button to add the drum unit as a product part of the main product.
Save Changes: After adding the drum unit as a product part of the main product, be sure to save the changes.
Impact and Result: By associating the drum unit as a product part of the main product, you establish a connection that allows the system to recognize the relationship between the two.
This should enable the “Create Request Toner” functionality for the drum unit, allowing you to manage toner requests more effectively.
Why are printer details not displayed when creating a Toner Call in AntMyERP?
A: If you encounter an issue where printer details are not displayed when creating a Toner Call in AntMyERP, follow these steps for a resolution:
Step 1: Access the Quick Menu by clicking on the ‘+’ icon to initiate a new Toner Call.
Step 2: Add the name of the requesting customer as the Requestor.
Step 3: Include machine details associated with the toner request. If these details are not appearing, follow the next steps.
Step 4: Open the Product Page by using the keyboard shortcut Ctrl + Space to trigger the pop-up for adding a product. Perform this action in a new tab to ensure a smooth experience.
Step 5: In the Product Page, search for the toner name that corresponds to the printer in question. You should be able to view the complete Product Listing now.
Step 6: Note that the printer model has been added as a product part. To proceed, edit this toner product.
Step 7: Check the Product Type in the editing interface. It is crucial that the Product Type is set to “Toner” for it to be captured accurately in the Toner Call process.
Step 8: Make sure that the Product Type is anything except “Others,” “Spare,” or “Carpack.” This distinction ensures the toner product’s proper categorization.
How can I book a toner order against a rental contract in AntMyERP?
Unfortunately, the option to request toner is typically available only for Managed Print Services (MPS) contracts and may not be applicable to rental or other types of contracts within AntMyERP.
How can I view a pending toner report for clients in AntMyERP?
Q1: How can I view a pending toner report for clients in AntMyERP?
A: To view a pending toner report for clients in AntMyERP, follow these steps:
Step 1: Access CRM Sales: Go to the Left Menu and find the “CRM Sales” section.
Step 2: Navigate to Sales Order: Within the “CRM Sales” section, locate and click on the “Sales Order” option.
Step 3: Select Pending Toner Order: In the Sales Order menu, look for the “Pending Toner Order” option in the dropdown. Click on it.
Step 4: View Pending Orders: Once you’ve selected “Pending Toner Order,” the system should display a list of pending orders related to toner. This list should include details organized by ticket numbers.
Q2: What details are typically included in the pending toner order report?
A: The pending toner order report usually includes the following details for each order: Ticket number or identifier Toner product details Quantity of toner requested Date of the order Status of the order (pending)
Q3: Can I take any actions on pending toner orders from the report?
A: Depending on your system’s configuration, you may be able to take certain actions directly from the pending toner order report. This could include updating order status, contacting clients for confirmation, or initiating order processing.