FAQ on Email


Can I use an external SMTP server to send emails from AntMyERP?


Yes, you can configure AntMyERP to use an external SMTP (Simple Mail Transfer Protocol) server for sending emails.

This can be useful if you want to utilize your own email infrastructure or if you have specific email requirements that are better supported by an external SMTP server. Here’s how you can set it up:

Step 1: Accessing Email Settings Go to the settings section of AntMyERP.

Step 2: Configuring SMTP

2. Look for the email settings or email configuration option. This might be labeled as “SMTP Settings”

Step 3: External SMTP Details

3. In the SMTP settings, you will need to provide the details of your external SMTP server.


Understanding the “Mail Sent Successfully” Message in AntMyERP?


Active Mail Mode: If your AntMyERP system is set to “Active Mail” mode, emails are automatically sent based on predefined triggers or events. These could include actions like order confirmations, appointment reminders, or status updates.

When an event triggers an email, and the system successfully sends the email without any errors, you’ll see the “Mail Sent Successfully” message.

Manual Mail Mode: In “Manual Mail” mode, you have control over when emails are sent. You initiate the email sending process manually.

After you manually trigger the sending of an email, the “Mail Sent Successfully” message will appear if the email is sent without encountering any issues.


How Enabling Approval Authorization Emails in AntMyERP?


To ensure that Approval Authorization emails are successfully received by users from AntMyERP, follow these steps:

Activate System Auto Email: Log in to your AntMyERP account. From the left menu, click on “Settings.” In the “Company Setup” section, access the 2nd menu labeled “Settings.” Find “Settings Preferences” and click on it.

Look for the “Active Email” field and checkmark it to enable System Auto Email. Click “Update” to apply the change.

Configure SMTP Settings: In the “Settings” section, find the 4th menu option named “Templates.” Click on “Templates” to manage templates. Within “Templates,” you should see an option to “Add SMTP Details.” Under the “Email SMTP Settings” tab, add the necessary SMTP details for your email server.

After adding the details, save the changes. With these steps completed, AntMyERP will be configured to send auto emails, including Approval Authorization emails.Please remember that accurate SMTP settings are crucial for successful email delivery.

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