FAQ on Mobile Apps

 

While encountering a blank screen with no tabs after logging into the mobile app.

 

If you’re encountering a blank screen with no tabs after logging into the mobile app, you can try the following steps to resolve the issue:

Check Network Connection: Ensure that your mobile device has a stable and active internet connection. A weak or unstable connection might prevent the app from loading properly.

Refresh the App: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve temporary display issues.

Clear App Cache: If the app has cached data that might be causing the issue, clear the app’s cache through your device’s settings.

Check for App Updates: Make sure you have the latest version of the app installed on your mobile device. Outdated versions can sometimes lead to compatibility issues.

Restart Your Device: Restart your mobile device to ensure that any background processes or cached data are cleared.

Verify User Roles and Permissions:

Follow the steps you’ve provided: Go to “Settings” > “Users and Roles” > Search for the user > Edit the user > Add an employee group (if necessary) > Save the changes.

Ensuring the user has the correct roles and permissions can help resolve access issues.

 

Unable to track the location of a service engineer in the Service Engineer Location Report within AntMyERP?

 

Please ensure that your engineer is logged into the mobile app, has an active online status, and has enabled location services for the AntMyERP App. Also, make sure they have a proper internet connection. Additionally, grant the mobile app permission to access their information.

 

An engineer mistakenly clicked on the “start” button for a service ticket in the mobile app. How can this be corrected in AntMyERP?

 

Please note that once the “Start” button is clicked in the mobile app, it cannot be changed, and you cannot return to the initial state. Instruct the engineer to click the “Reach” button when they arrive at the customer’s location to attend the service call.

 

How can multiple reports be uploaded from the mobile app into a single service ticket in AntMyERP?

 

When resolving a service ticket through the mobile app, you can choose to utilize the PDF option for report uploads. Alternatively, you have the flexibility to upload multiple images directly from the mobile app. If you wish to add another image after uploading one, you can select the “Click Here” option within the mobile app and proceed to upload a new image by capturing it from the camera or selecting it from the gallery.

 

How is job time captured through the mobile app or portal in AntMyERP?

 

The job time for a service ticket is captured from both the mobile app and the web portal in AntMyERP. The timer for job time continues even if the ticket is updated from the portal.

 

Is the engineer unable to Service tab on mobile App in AntMyERP?

 

Log in to AntMyERP using your administrator credentials.

Ensure that you have the necessary access as a Super Admin, Admin, or the required permissions to access Settings.

Navigate to the left-hand menu and click on “Settings.”

Under the “Settings” menu, choose “Users and Roles.” Search for the specific user or group.

Once you locate the user or group in the search results, click on the action button and select “Edit.”

Proceed to the “Permissions” tab.

Utilize the Ctrl + F keyboard shortcut to open the find function, and then search for “Manage All Services.”

Find the “Manage All Services” permission within the list.

Enable or grant the required permission. Save the changes to update the user’s permissions.