Comprehensive Service Solutions

FAQ on Total Service 

 

Can you explain why the Total Service Ticket Report is displaying “NA” for all RCA results in AntMyERP?

 

Can you explain why the Total Service Ticket Report is displaying “NA” for all RCA results in AntMyERP?

 

How to check closed or solved ticket in AntMyERP?

 

Navigate to the “Service” module.

Proceed to the “Open Service” section.

From the dropdown menu, select “Total Service.”

Click on the search icon. Choose the status “Solved” or “Closed.”

Select the “Solved/closed From date” and “Solved/closed to date.”

Click on the search button to retrieve the data.

You can export the data to Excel by clicking on the download icon located at the top.

Ctrl+Space

Page Under Construction

Help on Expense Automation

Page Under Construction

Help on Service Automation

Page Under Construction

Enterprise Paper License

FAQ on Enterprise Paper License

 

Why can’t I see the procure option when creating a purchase order for an Enterprise License product?

 

1. Procure Option Availability:

The availability of the procure option depends on several factors, including your product configuration, contract terms, and system settings. In some cases, the procure option might not be visible in these specific sections, but you can still create purchase orders for Enterprise License products.

 

2. Alternative Procurement Method:

While the procure option might not be directly visible under “View Pending Order Summary” or “Contracted Quotation,” you can still proceed with the procurement process. To do this: a. Go to the “Purchase” or “Procurement” section of AntMyERP. b. Create a new purchase order from there. c. Specify the details of the Enterprise License product, quantities, and other necessary information

Help Guide on Managed Print Services

What is the purpose of the Counter Report in the Service Module of AntMyERP?

 

The Counter Report in the Service Module of AntMyERP is designed to display all machines that are part of your Managed Print Services (MPS) contracts. It provides information about the usage and performance of these machines, which are associated with different MPS contract types, such as Per Toner or Per Page.

 

Where to see the counter report in AntMyERP ?

 

Log in to AntMyERP:

Open your web browser and navigate to the AntMyERP login page. Enter your credentials to log in to your AntMyERP account.

 

Navigate to the Service Module:

Once you’re logged in, you’ll land on the AntMyERP dashboard or main interface. Look for a menu or navigation bar, often located on the left-hand side of the screen.

 

Access the Reports Section:

In the left menu or navigation bar, locate and click on the “Service” option. This should expand a submenu related to service-related functionalities.

 

Open the Counter Report:

Within the “Service” submenu, look for an option named “Reports”. Click on this option to access the reports section.

 

Select Counter Report:

Inside the reports section, find and click on the “Counter Report” option. This should open up the Counter Report interface.

 

Rental

Page Under construction

ASP Business Solutions

Page Under construction

Streamline AMC Business Operations

Page Under construction

Service

Page Under construction