Understanding Defective Return Process

Implementing the scenario of returning a defective device for repair and charging the customer for the repairs in the system can indeed be facilitated through the Customer Service module. The Defective Return Process provides functionalities for managing service-related processes including Spare Part repairs, returns. Below is an outline of the standard business process used by the service module for the returns and repairs process:

Adding a Defective Return

Adding a defective return in AntMyERP is easy! You just need to put in their important info into one place. Here’s what you do.

You can add defective return process

Creating Defective Return from the Defective Return Register

Service ticket added spare part request > Approved Spare Request > Spare Part 

Request completed and outward challan created.

Creating Defective Return 

Navigate to the Left Menu > Service > Defective Return

Lands on the Listing page Defective Return Register.

Now displayed service ticket under the defective register.

Go to Defective Pending > check by searching the service ticket under the listing.

If the ticket is not displayed, the Top Right Menu navigates to the Filter Button Click for All.

Now Displayed all Service tickets Defective Pending to return.

Go to Field Defective Part Sr. No. add Defective Part serial number or Quantity and Click on Save.

Now this Service ticket is displayed under the Defective Return Received Tab.  

Right Click on the Service ticket row given options – Scrap, Change Serial number and Repair.

Defective Return Received – Scrap 

Defective Return is added to scrap from here captured under scarp register.

No more used this serial number in service tickets.

Defective Return Received – Change Serial Number

Defective Return received part if you want to change part serial number here click and add serial number and save.

Defective Return Received – Repair.

Defective Return received part if you want to repair . Click on Repair > Go to Repair register >

Now click on Working . It will get added to the Stock as a Working Part in future we can use these parts.

Defective Return received part if you want to repair . Click on Repair > Go to Repair register >

Now click on Non-working . It will get added as scrap.

Exporting / Downloading Defective Return 

Navigate to the Left Menu > Service > Defective Return

Lands on the Listing page Defective Return Register.

Filter from the LIVE Search / Filter. Now you have filtered data which need to be exported 

Now go to the Top Right Menu navigate to Download > Save

All your defective return  data will be downloaded as per the Search or Filter

All your defective returns are Exported from your AntMyERP to CSV. file

Note : Export / download can be done only by the users who have the permission from admin.

Manage Column: Create your own Customer Listing View 

Navigate to the Left Menu > Service > Defective Return

Lands on the Listing page Defective Return Register.

Now go to the Top Right Menu navigate to Three Dot Icon > Manage Column

If you want to create your preferred column view and make it default , click on Own.

Check Mark which field you want to be visible when you open the Defective Return.

You can define the placement of the column with Drag and Drop.

Click on Save.

Your default Defective Return Listing Column View is now available whenever you will go to this page. You can Edit the same by following the same above process.

Note : If you are the administrator, you can define custom column view of this page and even the user can make the changes as per their requirements

Permission: This feature is user permission defined. If you have permission, you can use this or else ask the administrator of your office to activate the permission for you.

Settings and Preferences for Customer 

Navigate to the Left Menu > Service > Defective Return

Lands on the Listing page Defective Return Register.

Now go to the Top Right Menu navigate to Three Dot Icon > Settings.

Select the Settings you want to Enable.

Click on Updates.

Defective Returns

Navigate to  Left Menu > Service > Defective Return

You will lands in Defective Return

Displayed Listing page of Tickets in defective Return register which service ticket part request Outward challan was created. Pending to collect defective parts against it.

Go to Defective return Pending > Select Ticket number > Status change by action button as Received. Add Defective Spare part serial number.

Now this ticket displayed in Defective Return- received > From the Action button you can change status as Change serial number, scrap, Repair.

Save the updated information.