Understanding Support

The Support utility of AntMyERP is a feature specifically given for our user’s benefits in case of any issues. 

Support Team will be providing the support to any users who are authorised to use our applications 

 

Permissions

There is no permission required to use the Support feature.

 

Logging a Support Ticket

Navigate to the bottom menu> Support icon aka Ask AntMyERP team.

A Support ticket window will pop up..

The user can enter the details about the issue they want to register. 

They can also take a screenshot of their screen directly from the support window.

Click on Submit.

This will create an automatic service ticket which will be assigned to one of the support team members. The user will get the details of the ticket over email.

The user will hear from our Support team soon after that.

Note: Few of the fields are pre-filled, you can change them accordingly, if required.