Understanding WhatsApp Integration

Businesses can use WhatsApp’s API to add messaging features to their own business software and systems. With this API, businesses can send mass automated messages and notifications and help a lot of customers.

 

Setting Up WhatsApp Template

WhatsApp templates in AntMyERP are predefined message formats similar to email templates. These templates are used to send automated WhatsApp messages based on certain transactions or actions performed within the system. When a specific event occurs, the system automatically sends a WhatsApp message to the notified user’s mobile number as recorded in AntMyERP.

Navigate to the left menu > Settings > Templates.

All the WhatsApp templates will be visible here.

Click on the WhatsApp Settings tab. 

Enter all the details and click on Update.

 

Setting Up WhatsApp

Navigate to the left menu > Settings > Templates > Whatsapp setting

Here, Set up 

• WhatsApp Account ID: Here, put the ID of the customer you have taken. 

• Channel ID: Gallabox will provide the channel ID. 

• Key: Gallabox will provide the key.

• Secret: Gallabox will provide this. 

• Registered phone number: This is where you register the phone number that you registered in gallabox. 

 

Note: Inform your development team to add this data to the database to complete the WhatsApp setup process.

By following these steps, you can successfully integrate and use the WhatsApp feature within AntMyERP.

 

Once all these parameters are filled in, 

Click on Update.