The Advantages of QR Codes in the Field Service Industry

The Advantages of QR Codes in the Field Service Industry

by Atiksha Sharma



In a world where things change quickly and standards and needs are always shifting, it is important to have a good management system in place. Field service management is becoming the software product that most businesses choose because it has the best technology to handle all business tasks. While these are all useful, QR codes are the ones that have really changed how the system works. 

In this blog post, we will look at the importance of QR codes and how they can help improve efficiency.

What is a QR Code?

QR stands for Quick Response Code. It is a type of barcode designed to be scanned by a digital device. The data is then stored by this digital device as a grid of square pixels. Adding these features makes the gap between the real world and the digital world smaller. It lets people quickly look through menus and go straight to a website for more information on their phones.

Types of QR Code

Quick Response codes come in different types, each made for a specific use. Knowing about the different kinds of these codes can help people and businesses pick the best one for their needs. For example, these are some common kinds of Quick Response Codes: 

    1. Static QR Codes: Static QR codes have information that stays the same and can not be changed after they are made. They work great when the encoded data stays the same, like when you link to a website, share contact information, or show simple text.
    2. Dynamic QR Codes: These are different from static QR codes because they can be changed and updated after they have been created. Their adaptability makes them good for situations where the encoded data needs to be changed. These are used when product information needs to be updated, or URLs need to be changed.
    3. Location QR Codes: These codes store geographic coordinates (latitude and longitude) so that people can use a mapping app or GPS device to see where they are on a map.
    4. Payment QR Codes: These QR codes store payment information like account numbers or transaction amounts. People can use their mobile payment app to scan the code and make a payment at any time. 
    5. URL QR Codes: These codes encode website URLs so that people can quickly get to a certain page by scanning the code with a phone or tablet. 

QR Code Process

The QR code sign-in process typically consists of the following steps:


What are Barcodes?

You can find barcodes on the back of packaged goods. They use a variety of line widths to show information.  An optical scanner is capable of reading these parallel lines. These are used to find the item and can be found on shipping boxes and goods that have been packed. Some businesses use them for tracking. 

3 Advantages of QR Codes that Improve your Business Management

Now that we have understood the meaning of QR codes,. Let’s discuss the 3 main benefits of having QR customer service in place. 

Asset Management Made Easier

One of the many benefits of adding QR codes to your system is that they make managing assets simple and reliable. Field service technicians are often responsible for a wide range of equipment that is kept in different places. They provide a reliable and simple solution for tracking assets. You can quickly find an asset by scanning the QR code that is attached to it. This feature is useful for technicians because it allows them to access important information by scanning a QR code with their mobile devices. 

Technicians can easily access the information they need by integrating QR codes into their work systems. This will enhance their performance and save extra time. 

Better Engagement with Customers

Excellent customer service is a crucial component of any field service company. Ultimately, the customer experience has an impact on the company’s reputation and brand identity. 

The QR code customer service feature allows customers to access valuable information and resources through service reports. By simply scanning the QR code embedded in the reports, customers can view maintenance schedules and other relevant information. 

It can also lead to a page where customers can rate the quality of the service and experience right away.

Better Handling of Work Orders with QR Codes

Strong work order management is important for field service management. This is where the QR feature will be most useful. QR scans can make it easy to make, assign, and keep track of different work orders in a short amount of time. Putting a unique scan code on each asset makes it easy for technicians to quickly scan their work order details and checklist. 

Every member of the management team is able to communicate more effectively thanks to this level of automation and the availability of information. As a result, both the management of work orders and customer satisfaction have improved. 


When it comes to managing work orders, AntMyERP has you covered with their new QR code feature. Everything you need to know about a piece of equipment is right there in the QR code. Another use for barcode scanning is to track specific pieces of equipment that are in use or in transit. Make your business more streamlined and efficient by trying out AntMyERP’s QR Code feature today. 


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