Top Most Important Field Service Management Software Features

Field service is the talk of the town for all the service companies out there. Whether you are a small business or a multinational giant, you can swear by field service as a tool to the success of your business. After the sales are made, there are certain after sales services given to the customers. One of the most important things among those is the field services. Now the question arises, what is field service? Field service management is a tool that ensures streamlined operations and reduced downtime for the customers. Managing all the field service related activities can be a daunting task. Hence, the companies find respite in the field service management software. However, what matters the most is the field service management software features.

According to estimates from Allied Market Research, the size of the worldwide field service management market would increase between 2021 and 2030 at a CAGR of 19.7%.

The field service management software features should be aligned with your business requirements. It should be flexible enough to be customized according to your needs and scalable enough to adapt to your growing business. In this blog, we will look into the features that the top field service management software should ideally have. So, let us get started on FSM features.

 

Field Service Scheduling and Dispatching

One of the most basic field service features is task scheduling and dispatching. The field staff management software uses algorithms to schedule service calls. It considers factors like location, availability, skill sets, etc. to assign tasks to the right technician. This is one of the workforce management features that helps in using the resources optimally. Real-time dispatching helps to assign or reassign tasks instantly in case of emergencies. It enhances the response time significantly.

The field service management features also have the route optimization capability. It can assist the technicians in selecting the best route for the service call depending on the current traffic conditions. This saves time and their fuel costs remarkably. The automated notifications and alerts settings in dispatch field service software helps the technicians to always be on their toes.

 

Mobile Accessibility with Field Service App

Field service mobile app helps the technicians to perform tasks on the go. The apps ensure that the field engineers have the details needed for any service call like the job details, customer information and service history. They can use the mobile apps to update their job statuses. The real-time reporting helps the management monitor the progress of each job. 

It is a myth that the field service management process flow happens only when the user is online. The mobile field service management has offline features as well. The technicians can continue their work even when they are offline. Once the connection is restored, the information automatically syncs with the system so that no data is lost. The field service technician app also gives access to engineers for the knowledge base. They can take assistance from service histories or documentations that would accelerate their repair tasks. Mobile apps serve as a tool for transparent communication with the customers which acts as an added bonus to the field service management software features.

 

Field Service Inventory Management

One of the distinguishing field service management software features is its ability to track inventory in real-time. The field service businesses monitor stock availability so that the back office and the technicians can benefit from it. When stock levels are below the threshold, the system automatically generates purchase orders to refill the inventory. This minimizes downtime and delays in service calls. 

The latest technology in inventory management like RFID and barcode scanning allows technicians to scan the inventory quickly. It helps reduce manual errors, speed up the process and accurately track inventory items. All the field service management software features of inventory management help in effective cost management by reducing excess stock, minimizing purchases and optimizing procurement.

 

Multiple Ticket Assignee

Now you can create multiple tickets for a team is simplified by our recently implemented feature. You can generate multiple tickets for a single service task and monitor the progress of each one, which is ideal for managing a team of five. This is advantageous in situations where multiple individuals are required to execute the same task.

 

Reporting and Analytics

Field service management industry has tackled the needs of their clients in an impeccable way.

By providing field service reports, the management has access to everything they need to know. All this with just a click. The field service capabilities know no bounds with this feature. The customizable dashboard allows the managers to get a bird’s eye view on the productivity of their employees. There are varied reports that the management can refer to. Some of the reports are inventory reports, SLA reports, work order analytics etc.

 

Advanced Features of Field Service Operations

We have discussed all the basic features of a field service tool. However, there are some advanced field service management features that can help in multiple ways. Some integrations like ERP, IoT(Internet of Things), HR, BI (Business Intelligence), etc. help in smooth flow of information from one platform to another without making the tasks redundant. All the integration capabilities are like pieces of a jigsaw puzzle which paint the bigger picture of field service technology beautifully.

For example, the IoT devices enhance the field service maintenance in the form of predictive maintenance. The GIS (geographic information system), helps the field engineers to choose the best route to attend their service calls. HR and payroll management integrates with work order management to streamline the process better. All this along with all the other integrations gives the field service management software a competitive edge in the market.

 

Final Thoughts

After the discussion, we can conclude that field service management software features play a very vital role in expanding your business. We have the best in business for you. AntMyERP has all the features and functionalities that an ideal FSM software should have. From robust inventory management to efficient work order management, we got you covered. The mobile accessibility of the software is top notch and will help you with better field service planning. Our software is scalable enough to accommodate the users of a small business. However, its flexibility can adapt to multiple users in an MNC too. The field service management CRM makes it distinctly unique for your customers as well. You name it and we have it. Please feel free to connect with us for all your field service management software needs.

 

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