Service ERP with
Field Service Management
as a Core module. Field Service Management software is incomplete without integrating AMC Management, Warranty Management, Customer Service Management and Spare Parts Management. Ant My ERP integrates all these service aspects to become a perfect Service ERP.
Our AMC Management software not only helps you to manage your Comprehensive and Non Comprehensive contracts but also create Auto Invoicing considering dynamic payment terms and device movement during the contract.
With Ant My ERP AMC Management software you can easily manage your Preventive Maintenance, Timely Customer Contract Renewal, and Multiple Service Level Agreement you have signed with your customers.
Our AMC Management software helps you to have real-time information on profitability for all your AMC Contracts with drill down till Invoices, Products, Device Serial numbers, Field Service Engineers, and many more.
Your client can log their online complaint directly from their portals. Our Complaint management systems populate all the necessary information like Contract Type, Contract Period, call history at the time of logging service complaints.
Ant My ERP complaint management systems create service tickets and notify the customer via email and SMS. Also, auto-assign the service complaint to the nearest service technician or a predefined technician. A manual service call can also be assigned.
Ant My ERP Complaint management systems cover all the aspects of Service ERP i.e GPS Based Technician Mobile Apps, Knowledge-based, Service Level Agreement with multiple user-defined escalations.
Spare Parts Management
No Field Service Management software is complete without complete integrated Spare Parts Management system software. Our Spare Part Management system software helps you to have real-time information about which spare parts is with whom and for what. It can help you to track spare parts issued to technicians, spare parts lying at customer locations or spare parts used against which service tickets for which device and for which client
Spare Parts Approval System
Since field service management requires spare parts management to great extent, the service engineer can very conveniently raise mapped spare parts requests from the Mobile App. The Service Manager digitally approves the part request, the logistic team dispatches the parts and the technician replaces the same.
Our Approval system is so robust that wrong parts to the wrong customer are nearly impossible.
Spare Parts Tracking and Consumption
Tracking spare parts is very effective due to the inbuilt Bar Code system. With a click of a button, you can have in-depth trails on all spare parts movements with stock across multiple sites and locations. Integrated Accounting and Inventory Modules also help you to forecast the consumption of spares.
The software maintains a record of each part whether used or unused and creates a log for future reference.
Defective Return Management
Our Spare Parts Management system maintains a record of the parts sent for repair. once the part is replaced the defective spare parts need to be collected and submitted to the office. If not received for any reason, your organization loses huge money.
We help you to manage and track your defective parts effectively without losing sight of it. Making it nearly ZERO chance of misplacing or misusing.
Field Service Management
Ant My ERP empowers you to effectively manage the end-to-end field service process. You can create, assign and track all your Installation, Breakdown, and Preventive Maintenance service tickets along with the mapped SLAs. You can track all spare parts issued or requested in simple steps. You can manage all your active AMC management service contracts, track their status of renewal, and get notified beforehand.
Our field management software creates an effective team collaboration thereby increasing the team’s productivity. You can manage all your field staff, their live location, the open service tickets on which they are working, their status, and the parts they carry.
A perfect Service ERP.
Service Level Agreement
System integrators have multiple Service Level Agreements Contracts with multiple clients. Enterprise customers will have more complex and multiple SLAs as per time-based, device-based and location-based.
Our Service ERP helps you to manage any type of complex SLA. Our robust escalation systems help you get notified via SMS, Email or notification so that you will never miss the SLA commitment.
You can create multiple SLA and escalation workflow. You can manage all these SLAs like Contract-based SLAs, Product Based SLAs, Location-based SLAs, and SLAs mapped with device sr.no.
Technician Mobile Apps
Our Field Service Management Mobile App is simple and intuitive to manage your service tickets with SLA and spare parts. The field service technician can also manage these HR functions like attendance, leave and monthly salary. Error-free Auto GPS-based Mileage Expenses voucher will be created automatically after every service call. Helping field service management team to have all information on their apps.
Create your checklist along with the workflow which you want your field service team to follow at the time of managing the service tickets. It is mandatory for the technicians to follow the workflow set up by your organization before solving the service tickets from the mobile app.
You can create multiple knowledge bases in PDF, JPG, URL Link, and Youtube Video and mapped with products. Field service technicians can directly learn from their mobile apps about the knowledge base of how to solve the problem of the product whose service ticket is assigned to them.
Auto Mileage Voucher
Ant My ERP mobile app is integrated with Google Map. The system knows the location and the distance of every service ticket and field service technician. Our GPS-based mobile apps capture your location and distance and create an error-free mileage Expenses voucher after every service call.
Field Service Automation
With our Automated Field Service Management software you can fully automate your service flow. Service automation helps you to manage your service process in a simplified and well-coordinated manner. Every process starting from ticket log, to ticket solved, is automated and gives a clear picture of the service process flows along with engineers’ performance with just a few clicks. It helps you track your Annual Maintenance Contract and warranty support without checking out the documents with just a few clicks. It makes life easy in terms of our service management and thus keeps our clients happy and informed.
Service automation helps you to avoid human error at the multiple entry points and thus makes your service management process error-free
Help Desk Software
A perfect Help Desk software is integrated with Service Ticketing tools, Contract Management, Remote Call Assistance, Knowledge-Based, Field Service Management, SLA and Escalation, Automation and Real-time insights.
Customers can log the service request via multiple channels and our Service ERP captures the same as per the Service Contract you have, Automatically assigns the service tickets to the predefined person, or manually assign them as per your company rule. Knowledge Base and Service Contract with past history helps you agent to take informative quick decision to solve the tickets. The agent can collaborate with other team members for any help to close the service tickets. Thus improving customer loyalty and retention.
Return Material Authorisation ( RMA )
Ant My ERP helps you to manage your complex Return Material Authorisation ( RMA ) process for both businesses (B2B) and consumers (B2C) in a simple and robust way. The three most important parts of RMA are Customer Experience from submission to return, Shipment management and Entire RMA Process visibility. Our Service ERP handles them all well.
Your Return Material Authorisation (RMA) is not possible until and unless you have the clear visibility of the warranty support status of the device serial number.
Our Field Service Management software helps you to search the warranty status in your Service ERP along with the history of the serial number. This helps the help desk person to make an informed decision creating a better customer experience. Customers can also update the product warranty status via websites for approval
Shipment and Logistics
Forward or reverse shipment is the second most important part of return material authorizations (RMAs). Ant My ERP helps you to manage both by integrating with the shipping company’s API. You can have all the information about the serial number of the device and its conditions before and after the shipment.
Our Service ERP helps you to monitor logistics, gain real-time visibility into supply chains, and provide real-time reports about shipments and supply chain performance.
Repair, Replace and Reject
We manage three RMA fulfilment like Replace, Repair and Reject.
Repair: Repair can be only labour or Labour and spare parts. Impacting Stock and Time.
Replace: Once it is authorised to replace the product under RMA, the system reduces your current stock but maintains the old warranty of the product submitted under RMA.
Reject: If the product is rejected for any reason, the same is recorded and informed to the customer.
Our Field Service Management software is tightly integrated with inbuilt modules like Purchase Management, CRM Sales, Human Resource, Service Management, Operations and supply chain management, Assets Management, Spare Parts and Inventory, Finance and Task Management.
Integration makes the software much more communicative and thus helps you get informed and correct data in one place. Effects of changes in one module get easily reflected in the other module. The service flow is mapped and integrated with the SLAs.
We can also integrate Ant My ERP with the 3rd party tools via API, thus giving the user the benefit of using a single platform for all the business operations.
Scheduling and Optimization
Our Field Service Management software helps you to schedule your service tickets as per your customer AMC Management Contracts and current service requirements. Service Level Agreement (SLAs) will be paused during the scheduled time period as per your requirement. You can also schedule your Preventive Maintenance Service tickets as per your requirement.
Our reporting tools give you real-time data about scheduled service tickets and help you plan better.
Ant My ERP also helps you optimize all your field service calls. The GPS systems allow you to assign tickets to engineers in the same location and hence reduce the travel time and increase the engineers’ productivity.
Ant My ERP’s Field Service Management software handles Time-based and Usage-based Preventive Maintenance. You can create multiple Preventive Maintenance of each of them and assign them to a Service Contracts, Products, or Serial number.
The system will automatically create the Preventive Maintenance (PM) service tickets and assigned them to the service technician as per rule sets.
You can get notified of all your upcoming Preventive Maintenance service tickets so that you can plan and schedule the same. You can track all your PM status for all customers in one place.
Service Management Reports and Insights
Ant My ERP gives you meaningful and insightful real-time reporting by integrating multiple business processes of your business. This data-driven reporting helps you improve your service management process and have better control of your Service Contract.
Our Field Service Management software is bundled with reports and a dashboard to capture metrics such as
- Technician KPI.
- SLA Performance.
- First Time Fix Rate.
- Response and Downtime.
- Time on Call
- Distance Travel
- Service Ticket Cost
- Spare parts consumption and much more