Since field service management requires spare parts management to great extent, the service engineer can conveniently raise mapped spare parts request from the Technician Mobile App. The Service Manager digitally approves the part request followed by the logistic team dispatching the parts and the technician replacing the same.

Our Approval system is so robust that a flaw in the delivery of wrong Spare parts to the Customer is unprecedented.

Tracking spare parts is very effective due to the inbuilt Bar Code system.  With a single click, you can have in-depth trails on all spare parts movements with stock across multiple sites and locations. Integrated Accounting and Inventory Modules also help you to forecast the consumption of spares.

The software maintains a record of each part whether used or unused and creates a log for future reference. 

Our Spare Parts Management system maintains a record of the parts sent for repair. Once the part is replaced, the defective spare parts need to be collected and submitted to the office. Incase of not received, the Organization is liable for a huge loss. 

In such cases, we help you to manage and track your defective parts effectively without losing sight of it. Making it nearly ZERO chance of misplacing or misusing. 

Create your checklist along with the workflow which you want your field service team to follow at the time of managing the service tickets. It is mandatory for the technicians to follow the workflow set up by your organization before solving the service tickets from the mobile app.

You can create multiple knowledge bases in PDF, JPG, URL Link, You Tube Video mapped with Devices. Field service technicians can learn from their mobile app through the knowledge base system on resolving the repair of the product on which the service call has been assigned.

AntMyERP mobile app is integrated with Google Map. The system knows the location and the distance of every service ticket and field service technician. Our GPS-based mobile app captures your location and distance thereby creating an error-free Mileage Expenses voucher after every service call. 

Return Material Authorization (RMA) is not possible until you have a clear visibility of the warranty support status of the device serial number.

Our Field Service Management software helps you to search the warranty status in your Service ERP along with the history of the serial number. This aids the help desk person to make an informed decision creating a better customer experience. Customers can also update the product warranty status through website for approval

Forward or reverse shipment is the second most important part of return material authorization (RMAs). AntMyERP helps you to manage both by integrating with the shipping company’s API. You can have all the information about the serial number of the device and its conditions before and after the shipment. 

Our Service ERP helps you to monitor logistics, gain real-time visibility on supply chain and provide real-time reports about shipments and supply chain performance.

We manage three RMA functions like Replace, Repair and Reject.

Repair: Repair can only be Labour or Labour and spare parts, Impacting Stock and Time.

Replace: Once it is authorized to replace the product under RMA, the system reduces your current stock but maintains the old warranty of the product submitted under RMA.

Reject: If the product is rejected for any reason, the same is recorded and informed to the customer.