Expand Your Business with Our Complaint Management Software
A complaint isn’t a problem. A weak process is.
When complaints run on calls and memory, tickets get missed, follow-ups delay, and trust slips. That’s what happens without structured complaint management software.
A proper complaint management system ensures every ticket is received, assigned, tracked, and resolved before it turns into a bigger issue.
Ticket Management with Best Complaint Management Software India
Ticket Management is not just about creating complaints it’s about controlling the entire lifecycle.
With the Best Complaint Management Software India, you can create multiple tickets instantly, assign them manually or automatically based on engineer availability, and manage Sales, Rental, AMC, ASP, MPS, and Visit Charges in one structured flow.
From instant engineer notifications to service updates, spare part requests, report uploads, customer signatures, and final closure every stage of Service Ticket Management is tracked, visible, and accountable.
Because when tickets are managed right, service becomes predictable, not chaotic.
Escalation Matrix (SLA) Using Complaint Management System
- Manage multiple contracts, products, and locations with a dynamic SLA structure.
- Set Service Level Agreement rules to trigger automatic escalations on ticket breaches.
- Allow customers to escalate tickets if support is delayed.
- Maintain clear communication between customers and management.
- Ensure timely, accountable, and structured support for every ticket.
Response and Feedback Management in Customer Complaint Management Software
AntMyERP enables you to collect customer feedback for all complaint tickets. Proper responses and feedback help you analyze and improve your customer service processes, making the complaint handling software more effective and efficient.
Help Desk Management
- The Field Service software includes a strong help desk software.
- The ticketing and complaint management system sends SMS and email alerts to customers for all complaint tickets.
- Remote Call Assistance (RCA) lets queries be handled instantly over the phone while keeping customers updated on ticket status.
Service Feedback Management
- Collect customer feedback after engineers complete their jobs.
- Coordinators can rate engineer performance based on feedback.
- Helps upskill resources and improve the complaint ticketing system.
Accessible Knowledge Base
- Create a knowledge base for each product, accessible to engineers during customer calls.
- Upload documents, PDFs, YouTube links, or images for reference.
- Helps engineers resolve complaints faster and enhance customer satisfaction.
Complaint System for Customers
- Raise complaints anytime through the online portal in the Field Service Management Software.
- Track real-time ticket status with complete transparency.
- View contracted devices and spare parts replaced.
- Receive automatic SMS and email updates.
- Share feedback and rate service quality.
Result: Faster resolutions, informed customers, and stronger service trust.
Get a Step Ahead in Customer Satisfaction with AntMyERP’s Complaint Software
FAQs on complaint management
A complaint management system tracks all your customer complaints, resolves them effectively. Prevents the loss of complaints, and keeps your customers satisfied.
You can make many tickets at the same time. Tickets go to the right engineer automatically or manually. The engineer receives a notification, works on the issue, and updates the system.
Yes! It works for Sales, Rental, AMC, ASP, MPS, and Visit Charges. No matter your business type, it can handle your complaints easily.
SLA means “Service Level Agreement.” It tells how fast a complaint should be fixed. If a ticket takes too long, it can be escalated to a manager to get it solved faster.
Customers can use a special portal to log tickets, see the progress, check devices under contract, and see spare parts replaced. They also get SMS and email updates.
Yes! After the engineer fixes the problem, customers can give feedback and rate the service. This helps the company improve.
Yes. Engineers can use the knowledge base with guides, videos, and documents. This helps them solve problems faster and make customers happy.
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