Manage your Inventory Better with RMA Software
Service companies dealing with after sales, warranty management or any repair service faces a lot of challenges. The challenges can be many, but some root to the management of inventory. It’s easy to detect large supplies, but the issue arises when they have to record even the small spare parts used for repair or return. In such cases, RMA software comes in handy. They not only record the spare parts which are incoming or outgoing but also help to access the data in the long run.
With AntMyERP, you can gain control over every process in the RMA.
Warranty Tracking with Return Material Authorization Software
Easily track device warranty with AntMyERP. You do not need to maintain separate records for devices and their warranty. The system maintains everything in a central repository and allows viewing for better RMA processing through RMA software.
RMA does not succeed until we have a strong mechanism to know the status of the device’s warranty. AntMyERP helps you gain visibility of the warranty status for each serial number device. You can check the serial number warranty status and share the receipt note with the client.
You can easily handle the repair, replace and reject process after clear status on the warranty. You can reject the device if it is found out of warranty and save on your service cost. You can also send the device to your vendor partners for repair or send it to the OEM for replacement. You can manage all this through the RMA software.
Shipment Through Return Merchandise Authorization Software
AntMyERP’s RMA software helps you manage devices with your vendor partners and OEMs very effectively and with accuracy. You have complete track and visibility of the device serial number you support for the OEMs.
We help you manage forward and reverse shipments through AntMyERP. After a proper warranty status check, you can take the serial number inward for repair internally or manage the outward repair with your vendor partners. You have complete track of the shipment of the serial number, where you can manage multiple logistics partners and track its status.
Similarly, you can also manage the device outward to the OEMs for replacement if it is under the warranty. You can also track the replacement device, inward with the track of its shipment and logistics. You have control over your operations and Supply Chain and effectively manage the RMA process with our software RMA.
RMA Management Processes
We manage three RMA fulfillments like Replace, Repair and Reject. AntMyERP can perform all these operations of RMA effectively and accurately with complete track of each and every process.
Repair Process using RMA Management Software
With our RMA software, you can effectively manage the repair for the serial number found under warranty. It can be only labor or both, labor and spare parts. You can effectively manage the repair within your company or with your vendors and monitor the complete shipment details.
This repair process will affect and impact your stock and inventory. You can also send an acknowledgment copy to your customer for the device taken inward for repair. You can track the timeline for repair and monitor the time taken for repair.
Replace Process with RMA Tracking System
After you check the serial number warranty status, you may take the device for replacement under RMA. Once you are authorized to replace the device, you can manage the replacement with the OEMs with the track of its shipment.
It affects your inventory and reduces your current stock, but it maintains the old warranty period for the device submitted under RMA. This way, the system properly maintains the warranty period of the old device for the new replacement device and ensures it is correctly stored in the system. You can track any future repair or replacement with the old device’s warranty period itself.
Reject Process with Software RMA
When a customer comes with a serial number not working, the help desk team or the support team checks for the warranty status. In case the warranty is expired, he can still pay and avail support services through the system.
However, if the support team rejects the product, the software maintains the record well and informs the customer about the rejection process.
Approval System in RMA Software
When you start using our RMA management software for your RMA processes, you can import and upload the RMA for the sold products. You can manually enter the new ones in the software for proper RMA processing.
There is a strong approval system in the RMA process. You can ensure that you do not repair, replace, or reject any product without using the approval number given by the OEMs. Once the OEM confirms and approves the warranty, you can initiate the RMA process.The system generates an authorization or approval number that both parties can use to track the product shipments.
Stay Ahead in Business with the Best RMA Software
FAQ related to Return Material Authorisation ( RMA ).
Yes. Our Service ERP comes with integration of Service Ticket Management, Spare Parts Management, Inventory Management, Gate Pass Management and Return Management.
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