This image depicts a remote call assistant providing breakdown maintenance support.

Remote Call Assistant ( RCA )

Remote Call Assistant is a piece of software or an application that lets a support agent or technician access and control a customer’s device from a distance to fix technical problems. It lets the support agent and the customer talk and works together in real-time to solve technical problems quickly and easily, without having to meet in person or give complicated explanations over the phone. Remote Call assistants can be used in many fields, including IT support, customer service, healthcare, and more.

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