AntMyERP

After Sales Service Management

Service management after a sale is an important part of running a business. It involves providing support and assistance to customers after they have made a purchase. Companies are using after sales support software to make their processes more efficient because customers want better service for Auto Preventive Maintenance and Incident Management.

AntMyERP can help you to respond quickly and effectively to customer questions and complaints, which will make customers happier and more loyal in the long run. In today’s competitive market, businesses must put after-sales service management at the top of their list of priorities if they want to stay on top.

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Complaint Management

Proper complaint management is ensured through AntMyERP, where you can capture the client’s complaints against the device in the contract. The software enables a proper complaint process, where a digital report is generated after each ticket is resolved by the engineer. The report can be sent to the customer in a pdf format and maintained for future reference. 

The field service management software is very effective in handling customers’ complaints with dynamic Service Level Agreement (SLA) management in place.

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Field Service Management

AntMyERP empowers you to effectively manage the end-to-end field service process. You can create, assign and track all service tickets, and PM tickets. with the mapped Service Level Agreement (SLA). You can track all spare parts issued or requested in simple steps. You can manage all your active Annual Maintenance Contract (AMC ) service contracts, track their status of renewal, and get notified beforehand.

You can ensure effective coordination and collaboration with the internal team, engineers, and the backend team through the field management software. You can manage all your field staff, their live location, the tickets on which they are working, their status, and the parts they carry. The software makes the coordinator’s life easy by keeping the track of the engineers’ location, their job status, and their service reports and thus ensures timely and productive service management through this automated tool.

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AMC Management

Providing services to the devices in contract with the clients becomes easy with the AMC management of AntMyERP. You can create agreements and provide services to the assets based on the contracts. Manage and track all contracts to be renewed, renew expired contracts, and terminated contracts. You can send renewal emails to customers beforehand to ensure timely renewals and accordingly plan your AMC collection amount.

The upcoming Preventive Maintenance dues based on the contracts can be easily tracked and scheduling the visits becomes easy. AMC either comprehensive or non-comprehensive can be easily and automatically managed with the software. Hence the billing and invoicing are very much simplified and systemized. 

Device warranty management is simplified through this integrated software and thus the care pack can be managed properly and effectively with this platform.

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Service Level Agreement

Customers have different SLA parameters to be followed for different devices. This is the escalation matrix that the company follows in case of a service parameter breach. AntMyERP provides dynamic SLAs that can be mapped with your customers. You can create your own escalation matrix based on the sales contract agreement with your customers. There can be different parameters of escalation for remote call assistance (RCA), for onsite support (for response time and for downtime) for different customers. 

You can create the escalation matrix and map it with the respective customer contract. We have three levels of escalation in three ways, either through the mail, SMS, or notifications based on the time frame of the response. You can map and track the SLAs against service tickets and thus can improve upon the service response parameter.

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Preventive Maintenance

AntMyERP allows you to schedule and manage all your Preventive maintenance tickets for the devices you manage. You can easily create and schedule the Preventive Maintenance calls for any customer at one time. 

You can get notified of all your upcoming PMs, schedule your visits and assign the engineers for them. Through AntMyERP you can bulk-create PM tickets and make your service management process perfect. You can track all your PM statuses for all customers in one place and make your AMC Management and Field Service Management strong.

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Return Material Authorisation

Provide service support to multiple OEMs through AntMyERP. Managing and tracking devices or parts of the OEMs is a challenge. AntMyERP simplifies your RMA process by enabling you with accurate information regarding the tracking of spare parts or defective parts. You can track and analyze all parts consumed by the engineer for particular clients. 

There is full control and visibility on the parts to be returned back to the OEM, after a proper quality check and complete billing information. Keeping track of all the parts to be returned back to various OEMs pose a difficult situation for the service provider, hence having an automated system in place makes these process easy and convenient and thus simplifies the service management process.

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Spare Parts Management

Due to the lack of a transparent system spare part management and tracking are a big challenge. Spare parts can be misused for personal benefits and tracking becomes more difficult. Maintaining an excel sheet for the parts becomes a big challenge if not updated timely.

AntMyERP helps you track all spares issued to engineers, along with spares used for repair. The inventory spare record is accurately maintained (consumed or not). The technician mobile app gives the engineer the benefit of raising connected spare part requests while attending any service call. You can ensure full control of your inventory and spare parts with their exact location, and branch. Field service management becomes simple with AntMyERP as you can cut short on the probability of revenue /expense or spare losses by using an automated, integrated, and transparent platform.

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Service and Repair Management Software

Any business that involves assets, whether hardware, IT tools, audio-visual devices, or fire equipment, is incomplete without repair management. In extending repair management services, an enterprise has to collaborate with vendors, establish a system of timely pickups from customers, and maintain a frictionless flow of actions in between.

But with limited resources, outdated technology, and administrative boundaries, an organization fails to deliver the best repair management experience to its customers. The good news is that advanced Repair Management Software can take away all these troubles, streamline servicing in order, and enable technicians to complete repairs on or before time.

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Warranty Management

Warranty management software helps companies track and manage purchase and sales warranties. To handle warranties, our Service CRM includes warranty registration, warranty claims administration, and analytics by integrating all core service modules. Thus streamlines warranty operations, reduces administrative duties, and optimises business performance.

You can track product purchases and sales warranties, claims warranties from vendors, and provide faster customer service using an automated system. This lowers mistakes and boosts client happiness.

Lastly, warranty management software gives you the data you need to streamline warranty procedures. Reports and analytics due to all service modules integration assist you spot trends, patterns, and improvement opportunities.

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Helpdesk Management Software

AntMyERP acts as a help desk management software, which takes care of the support and help desk process you follow for your clients. It helps customers raise support concerns in a systematic and automated manner. Customers can easily request service support from their service provider through an easy-to-use digital platform. The support ticket is automatically received and resolved. Providing timely support to clients becomes easy with AntMyERP as clients need not worry about writing emails. Just click and raise a support ticket.

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Customer Service Knowledge Base Software

It is a digital version of a resource center for all your team members to get going wherever they are stuck midway through any service task.

Let your field service providers act immediately on a problem with prompt guidance on the Customer Support Knowledge Base Software, now easily accessible through smartphones. Prompt guidance means no more delays in taking action, elimination of additional costs, and interrupted performance.

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Technician Mobile Apps

AntMyERP mobile app, allows you to manage the service tickets through a simple process. It helps you to manage the technician’s tickets and assigning service calls becomes easy. Through the app, the engineer can see the tickets assigned to them, can work on them, raise part requests and close them. 

It facilitates the user to mark their attendance, leave and apply for the expense vouchers manually or use Auto Mileage Expense Voucher. Hence the service tickets can be very effectively managed in a few simple steps and thus it saves a lot of manual effort and coordination. The mobile app takes care of the entire service management with simple clicks and thus all your service process is effectively managed through the mobile phone.

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Field Service Engineer Tracking

AntMyERP comes with inbuilt Field Service Engineer Tracking. The real-time GPS-based technician mobile app helps you track your engineer’s live location and makes your field service job convenient. You can find out the nearest service engineer, assign the service call ticket to ensure faster response to the customers, and also save on the travel time.

This Field Service Engineer Tracking enhances your field service management performance with proper optimisation and thus improves the way you use your engineers. 

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Service Scheduling Software

Schedule your service tickets effectively with AntMyERP. Through the software, you can easily map your SLAs with the service calls, and pause the SLAs as per your choice without breaching your terms. Thus, you can schedule your Preventive Maintenance tickets now and assign the engineer later on as well.

Optimize all your field service calls in the same location with AntMyERP. The GPS systems allow you to assign tickets to engineers in the same location and hence reduce the travel time and increase the engineers’ productivity.

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Service Integration and Management

Service Integration and Management (SIAM) makes the software much more communicative and thus helps you get informed and correct data in one place. Effects of changes in one module get easily reflected in the other module. The service flow is mapped and integrated with the SLAs.

The software is easily integrated with the leading service providers and thus gives the user the benefit of using a single platform for all the business operations.

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Field Service Reporting

AntMyERP gives you a meaningful and insightful reporting structure, which helps you improve your current service management process based on your AMC contract type (Comprehensive/ Non-Comprehensive). You can see tickets from clients, their status, the engineer working on the tickets, the parts used during service, the defective parts details, and the engineer’s performance. 

The software gives you the facility to track all tickets assigned to vendors or partners along with their status. You have control over the spare parts issued to your engineers. Can also track the device’s clients wise, their status of the repair, and the expenses incurred on each service call. The warranty and AMCs of the devices can be easily seen and tracked.

Through AntMyERP you can send digital reports of the service to the clients after the engineer has completed the service call. You can take customer feedback about the engineers as well.

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Contact Management

In today’s scenario, customer data is very critical to companies, and maintaining and keeping those data in an arranged and secured form, is where this contact management would help you. The software is based on permission, so data loss or theft is counted as negligible.

Contact Management features are mostly used to track all contacts whom, the company can use for their business. It captures fields like contact persons, contact numbers, email ids, branches, and various other details of the lead categorically (status, source, locations). 

The user can see all the records of contact, the company/person information, their contracts if any, the profitability (sale-purchase), and any files uploaded for future reference. The contact submodule is the data repository of the prospect, client, and vendor which the company can refer to in the future to build the sales pipeline. 

Key Account Management

Through this feature of account management, the company can analyze which account or the customer is handled by which particular employee. The management can track at any point what all activities have happened with that customer. It can include the task performed against that customer, the expenses incurred and all other actions performed with that customer.

It is mostly used when you want to know, which customer or prospect is handled by which member of the sales team and they can take the sales to follow up status accordingly. So, you need to take information on your particular customer, you do not need to worry about whom to ask, you can check which employees are mapped with that particular customer account. 

Lead Management

Users can create leads, manage the sales funnel, the lead’s stage, leads pipeline, the order value expectation from a lead, the timelines to close a lead, and the lead turnaround time through lead management. 

The entire sales revenue depends on the stage the leads are in, and hence the entire sales cycle is directly dependent on the way the leads are managed. The company can analyse the sales performance, and the business performance and thus can accordingly strategise the sales plans. There are various actions that can be performed in lead management – one is to qualify the lead, follow up on the lead, send quotations to prospects, disqualify, tag in the future, or mark it as lost. The management can at any point in time know which leads can give them business and which are lost. Hence it forms a vital part of the sale cycle.

Quotation Management

Quotation management is thus the termed very frequently used by the management. The system provides the facility to raise proposals to its prospects/ clients against its products and services. There are multiple actions that can be performed in the proposal like creating a quotation, editing it, copying it, printing it, downloading it, emailing it, and creating a proforma invoice through it. 

The software gives the user the leverage to create proposals based on the business model they follow, like Sales proposal, Rental proposal, AMC proposal, MPS proposal, ASP proposal and Visit Charge proposal. All quotations that are edited, create a new version of it and can be referred to in the future and the last version is considered as the final quote. The quote once accepted is converted to a contract. This feature is mostly used by the sales team and the management gets a clear picture of the price quoted to the end customers.

Contract Management

Through the system, we can manage our contracts with our clients, vendors, and suppliers. Once the quotation is accepted by the client, we book the order and sign a contract with the client. These contracts are important from the management point of view, as how many contracts we have signed with which clients for which products. 

Companies miss out to renew certain contracts and lose their revenue, as they do not have them in one place. And searching files and papers only increase the manual work and create more mess. The software gives you the advantage to manage all your contacts in one place with the entire information. It gives a feature to renew contracts and terminate contracts with clients. 45 days prior to our contract expiry the software shows all contracts which are due for renewal.

Hence the management can ensure ongoing business opportunities from the existing customers’ contracts.

Sales Order Management

The system gives the user, the facility to check how many orders have been received for different products, which are pending to be executed. The management can see how many sales order is executed, pending, or in the draft stage with this Service ERP which is having Sales Order Automation.

The user can check whether they have the item ordered in their stock or not and accordingly choose the serial number of the devices to be dispatched to the customer. Once the serial number is provided, the system creates the automatic outward challan of the devices and the sales order is systematically executed. So, this feature enables a smooth and easy flow of the sales order execution. 

It is also applicable to the spare part order request placed by the service engineer while on a service call with the client. Hence the management or the coordinator can see the orders placed for the spare parts as well and accordingly do the outward process for the same.

   

Team Collaboration

The system works in coordination with each of the modules. Every module, be it purchase, sales, service, operation, inventory, asset, HR, or finance, are interconnected. It captures data and its effects are reflected in the other modules. 

Hence there is a team collaboration ensured by using this system, as everything is linked to each other. One action performed in one module reflects its effect on the other module. 

Activity Management

Activities can be the sales phone calls done, the follow-ups (through call, email, and messages), the meetings done, the proposal sent, the contract signed, the expenses incurred and all tasks performed against that particular lead. 

The Sales Manager or the management, at any point in time, can check the CRM activities performed by the sales employee in one place and get to know the status of the activities performed against any particular lead. Hence the activity management gives meaningful information to the management regarding the lead at one place.

Campaign Management

This feature helps the company to analyze if the campaign, in which they participate, is fruitful in terms of lead generation or revenue generation or not. Through the software, the user can create various campaigns in which the company is participating. And based on their cost estimates what is the actual profitability the company makes out of that. 

This is achieved by entering leads you generate through that particular lead and mapping that lead with the consecutive campaign. Thus, the management can analyze the profitability of the campaign.

Sales Goal Management

Through the system, the management can set sales goals for each of their employees based on their current business requirements. It could be new sales closures, more business from existing clients, AMC business targets, new lead creation, and more as per your individual business needs.

The management can at any point analyse what was the target set for the employee and what has been achieved. They can also see what is there in the pipeline and what is the pipeline shortfall and the balance to be achieved monthly, quarterly, half-yearly, or yearly. 

Hence goal management helps us analyse the sales team’s performance and accordingly the management can help the team to achieve it.

CRM Reports and Insights

The software generates meaningful and insightful reports needed by the management for their business. Various reports like the sales team performance reports, lead analysis reports, contract renewal reports, business-wise sales reports, order expectation reports, sales pipeline reports, order execution pending reports, campaign profitability reports, stock location reports, device profitability and movement reports, and many more.

There are various other reports that are generated in the system modules wisely, and thus it helps the management have full control of the data in one place. This prevents human errors and also fades the challenge any company faces if any of the employees leave the job. Your data is safe and secure in one place.

Tender Management

The software gives the user the facility to record various tenders into the system and maintain a log of them. Through the tender management facility, the management can ensure that they do not miss out on the critical dates, the deposits, the bank guarantees, exemptions, and other documents.

 This feature helps the user, to maintain a log of all documents related to a particular tender in one place. The user has all information in one place and thus the possibility of missing out on any important dates, scenarios, and documents comes to null.

Competition Insights

Whenever we create a lead into the system and we know there are many others who are competing with us for the same lead. If in course of our sales cycle, we come to know that this particular sales lead is lost to any one of our competitors. 

The management has the opportunity to understand why our business is going over to others and due to which particular reason. Competition analysis is a healthy practice to understand the loopholes, we have at present and it always increases the scope of product or service improvement.

Integration

Every module in the Service CRM is integrated into each other to provide meaningful reporting and insights on the sales, service, inventory, and finance. Each sale done leads to creating the service tickets for the serial number sold out. Similarly, the inventory is adjusted with the device outward for sales and inward for repair management. It has its effects on invoice creation which is auto-generated with a click-based on the customer contract.

CRM Automation

The Service CRM software is automated to provide quick and accurate data for sales and leads. Any sales order when executed automatically logs the installation ticket for the device. And also creates the automatic outward challan for delivery. Every process is integrated and automated to provide meaningful and fast execution of sales and services.

CRM Customization

Any new feature to the existing system goes under customization. If you need a specific feature to build into the existing software, you can send us the working flow of the new feature. You need to share the required documents to support it. Customization timelines are shared with the team to ensure proper transparency.

Task Management

You can create and manage multiple tasks in AntMyERP. Each sales member can accordingly create their tasks and activities for the day and can view them in one place. Hence you have control over your sales team’s daily productivity which can be checked and improvised for new business generation.

The team can create their daily timesheet and manage their daily meetings in the system.  So it is easy for them to plan their activities.

Inventory Categorization

AntMyERP gives its user complete and accurate visibility of the inventory status (the hardware devices or the software products). Inventory can be tracked based on its category, whether it is the main product or the spare parts, or the assembled products. Operating with multiple branches or location often makes it difficult to track the inventory. 

The software makes it easy to monitor and analyze the inventory category-wise (product, spares, care packs, toners). Through the software, you can focus on your core business without worrying much about the number of stocks at the office or stock at the client’s place, with serial number or without a serial number, their values, and their status.

Inventory Control

Tracking inventory is a tedious task if maintained on paper or in excel. You do not have full control over your stocks and it becomes even worse if you are operating with multiple locations. AntMyERP gives you control over your stocks (products, spares, toners) whether purchased or added through opening stock. You get to know the aging of the inventory, whether it is fast-moving, slow-moving, or non-moving. 

After a sales order, the procurement team can very conveniently analyze the stock status and procure stocks beforehand, so that the delivery is not affected and they can ensure timely delivery to the client. This platform integrates the sales, purchase, dispatch(outward) or inward, or the return of any devices in a single system, thus you have full control over your inventory in one place.

Inventory Tracking

Tracking and monitory stock movement for any location are simplified with AntMyERP. The software facilitates easy tracking of the stocks for all locations. Inventory can be tracked for products/ spares with serial numbers or without serial numbers. The software automatically updates the stocks based on the inward or the outward for the devices. Hence the process is automated with minimal human error and accurate information is always available. 

Stocks with serial numbers or without serial numbers can be easily tracked with just a click. Inventory tracking and profitability become easy with Any My ERP, where you can see the breakdown calls, the device movement, and the device location. All the inward and outward movements of the stocks can be easily seen in one single place. Thus the complete inventory movement and transaction from supplier to the customer can be accurately and easily tracked in one single place.

Order Fulfilment

AntMyERP integrates and automates the sales process with the operation process, where the operation team, knows how many orders they have received. Maintaining appropriate stock for timely delivery to the client becomes easy with the software. 

The software eases the order fulfillment process without much coordination between the sales team, the operations, and the procurement team. The order summary report gives complete visibility of the order received with their current availability status. The software seamlessly automates the process of receiving a customer order, procurement, receiving the product, storing in the warehouse for the short term, and at last the order processing which involves the packing, shipping, and dispatch to the customer with complete delivery register management. 

Warehouse Management

AntMyERP allows you to manage inventory for multiple warehouses or office locations. The complete process of order procurement from suppliers to keeping them short-term in the warehouse, doing quality checks, doing packaging, and delivering to the customer is seamlessly carried out through AntMyERP.

The software completely integrates the sales order processing, the inventory management process, and operation and logistics management. The software helps you improve your efficiency in tracking the inventory at the warehouse, and thus makes the inventory movement easy and effortless for the entire team.

Purchase Order

Through AntMyERP the user can have the complete status of the customer orders along with the current inventory status. The vendor/ supplier PO can be easily managed and tracked through the software. Items purchased through vendors automatically get adjusted to the inventory at the office. You can manage and track stock availability and accordingly plan your procurement process easily through the software.

The software enables multiple purchase order creation from different suppliers and enables management approval for the same. 

Inventory Management System Report

Get insightful reporting of stock/ spare consumption, and stock/spare location through AntMyERP. The software enables accurate information on the inventory location (at the office or at the client’s office) with or without serial numbers.

You can get meaningful reports for all stock along with their movement status (all inward and outwards), and their consumption status for all active and non-active products. You can easily analyze your fast-moving, slow-moving, or non-moving goods details with a few simple clicks. See the status of your total stock (overstock, at stock, understock, or out of stock), the purchase ageing, the sales ageing, and the order to ship status for all the inventory. The software gives clear visibility of the stock ordered, stock at present, stock in transit, and stocks to be procured. Hence the entire inventory management is taken care of with a simple and easy-to-use process, thus making the inventory cycle seamless and automated.

Product Bundling

Through AntMyERP you can easily bundle up different spares to make a primary device. This build product feature enables you to manage different spares converted to a final product to be sold or rented out. You can easily track the device location, the service calls for the device, the health, the breakdown calls, and the spare parts used.

The software enables you, to internally swap the spare parts for different build products at any stage. The user can always keep a track of the parts exchanged for any of the products bundled. Thus, you can carry out your own business with your own process.

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Barcode and QR code

Entering stocks manually becomes difficult if you have huge inventory transactions carried out on a daily basis. AntMyERP gives you the facility to scan devices or spares through a barcode scanner while doing any GRN inward or outward. It enables you to print the serial number of the device and carry out the delivery process in an easy-to-manage process. 

The unique serial number can be printed on the device while carrying out the dispatch and thus tracking becomes easy and simplified. This unique number could be the serial number provided by the OEM or given by you. It easily gets printed on all the challan documents and can be attached manually to the device for dispatch. 

Profitability

Stock profitability can be easily seen through the inventory management at AntMyERP. The user can at any point see the device movement history, their spare parts used history, their breakdown history, and hence analyze the profitability of any particular device. 

Depending upon the business you follow (sales, rent, AMC, MPS) the device profitability can be traced. You get to know your fast-moving, slow-moving, or non-moving products and see their aging at any point in time with just a few clicks. Through the software, you can see and analyze your profit-making devices based on their purchase and sales. The device breakdown calls, and the spares consumed on it give a fair idea of the profit you make on them.

Employee Repository

Maintaining your workforce database becomes more simplified and easier with AntMyERP. You can add/manage your team members with all their professional and personal data including birthdays. Colleagues can also access each other’s contact details via web browsers as well as through mobile applications. 

A new joiner can get to know the office timing, policies, holidays, KRA, and hierarchy from the software itself and there’s no need for another team member to explain the same. The assets issued to each employee can also be managed and tracked. They can also chat with each other with the help of a chatbox.

Statutory Management

Through AntMyERP you can effectively manage your employees’ statutory information. Information on their professional taxes, ESI (employee state insurance), and EPF (employee provident fund) can be seen in one place. It maintains records of the statutory detail of employees wise, month/year-wise, and the contribution by employees and employers. Thus, the salary generation process becomes fast, easy, and less time-consuming with reduced manual work.

Attendance

AntMyERP a specific field service management software, allows you to manage attendance for employees with an easy-to-use technician mobile app. It allows GPS-based attendance marking where the user can mark their live location check-in and check-out. The Technician Mobile App eradicates the need to maintain physical registers for attendance and reduces the false attendance marking to zero. Once you check-in or check out your current location, date, and time get submitted.

Leave Management

Managing leaves for employees becomes easy with the use of automated and integrated Service and CRM software AntMyERP. It helps you manually apply for leave from the seniors. Once approved or rejected the leave status is maintained along with leave balances. If not used, there’s also a facility for leave encashment.

Shift Management

You can manage different shift days and different shift timings for your employees through AntMyERP.  Through the software, their attendance can be tracked based on the shift days and time allotted to them. Over-time shifts can also be managed and tracked for the teammates. So, managing rosters and multiple shifts becomes easy and automatic with the help of this software.

Automated Payroll

You can ensure timely and automated payroll through the CRM and HRMS Software, AntMyERP. The HR can manage pay schedules, salary components, and statutory components like EPF, ESIC, and PT while defining the rules for automatic payroll management. The salary slip can be generated automatically based on their attendance marks, leaves taken, and over shifts. Employees can also check their salary with the help of a mobile application.

Expense Management

Now manage dynamic expense vouchers with AntMyERP. Tracking and managing employee expenses are big tasks in the service industry especially if you have more service engineers. There are many possibilities that you are not able to track the accuracy of the expenses raised by the engineers. Hence there is a need for an automated system that helps you track the accuracy of the expenses. Multiple types of auto and manual expense vouchers can be generated through the Service ERP.

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Mobile Applications

AntMyERP comes with a user-friendly technician mobile app that makes the life of employees and service engineers very easy. The user can check the following six things using the mobile application; Attendance, Leave, Team, Salary, Service, and Expense Voucher.

You can mark your attendance, apply for leave, see your teammates with contact details, and can check their monthly salary.

The mobile app notifies the service engineers of the service tickets assigned to them.  The engineers can also raise expense vouchers from the app.

Learn More about Technician Mobile Apps

Document and Templates

You can manage multiple documents relevant to your field service management. You can very easily upload documents in PDF format, or JPG format. and store them for future use. All documents uploaded into the systems are properly indexed and can be shared for use. The software maintains each and every document and template uploaded forever. The documents cannot be deleted and hence are very securely maintained in the system. Hence you can ensure easy access to the document and template anytime anywhere.

Task Management

AntMyERP helps you manage your daily task very effectively. Through the software, you can create different tasks and assign them to your team and keep track of it. You can manage your employees’ daily tickets or tasks with their status. You also get a notification for the task created by you, hence chances of missing out on them are negligible. The entire team can manage their own task in one place and ensure the best productivity for the company.

Timesheet

Timesheet management helps you analyze your workforce’s daily activities and their productivity. Through this feature of AntMyERP, you can create your daily meetings, internal or external with clients and update them. You can easily track the time spent by your employees during office hours. Hence you have control over your employees and you can ensure the best productivity from them.

Reports and Analytics

The HR module of AntMyERP gives reports on the attendance, leaves, and salaries of employees. It also gives you employees’ reports of working hours, overtime, and bonus approval. You can track all the expense vouchers raised by the employees through the system and can plan your HR policies. You have complete visibility of the assets you issue to your engineer along with their consumption status. Thus, the software ensures an automated process and helps reduce manual work and extra time taken to maintain registers.

Integration

AntMyERP can be integrated with other HR applications or other HR software. All you need is to provide us with the API keys and your job is done. You can ensure the best products in the HRMS system.  You need to share the API Key and it can be synced to provide meaningful data in the HR working flow.

Purchase

You can generate multiple purchase invoices with just a click. Each transaction of purchase is automated to provide you with easy-to-access bills and invoices. The user can view the purchase register where he has complete visibility of the purchase done from the supplier/ vendor for its different branch locations. You can easily analyze and track the purchase bill and purchase bill returns through the software with information about the employee involved in it. You can easily filter your purchase register with multiple parameters and can download it in an excel format for use.

Inventory

When you start with Ant MyERP, it helps you manage your current inventory in the system. You can enter your opening stock manually or through an import facility. The inventory gets added whenever there is a purchase done through the system or whenever you add it through the opening stock. You track the inventory’s current location, whether at the office or client location. The user can also add or reduce inventory through inventory adjustment. The user can view the closing stock for all the categories of products with or without serial numbers. You can easily manage and track your stocks or products with their status of active or inactive.

Multiple Warehouse

The Field Service Management Software, AntMyERP allows you to manage multiple locations for the warehouse and manage the finances for all. It helps you track all your stocks located at each warehouse and accordingly plan your sourcing and dispatch for the sales. All data is integrated to provide you with collaborated and centralized data for all locations of the warehouse and helps in the accurate and fast supply chain management process.

Sales

You can analyze the sales done for the current month as well as for the current financial year. You get visibility of the top clients contributing to your revenue. You can manage multiple clients/ customer invoices in one place. For any sales done the software automatically generates the invoice type with a single click. Thus, your process becomes easy and fast and the teamwork and efficiency are improved. You can easily view the sales register with all the customer’s invoices in one place along with their status. You get an additional view option for the invoice, which is a classic view and a normal view.

Assets Management

AntMyERP helps manage all your assets: stock or fixed assets in one place. You can track the billing information for each asset purchased or maintained with their location. The billing for each asset is tracked with its client’s movement, along with its depreciation value. Thus, the team can analyze the life of an asset, depending upon its usage, breakdown calls, and timeframe, and accordingly plan for procurement. It gives the assets profitability reports where you can identify the profit percentage of the asset maintained by you.

Bank and Cash

The bank and cash can be effectively managed through AntMyERP. It helps you maintain and manage your banks in the software and allows you to track your bank transactions. You can manage the bank-to-bank transaction, account balances, payments to vendors, payments received from clients, bills, the salary, and vouchers to employees. The software also helps in managing petty cash, where you can manage their entries, the tracking of cash in hand, and the cash issued to employees. You can always have track of the bank and cash transactions and balances of money for both.

Automation

AntMyERP is an automated software where each module of purchase and sales is automated. The software automates the process of purchase, sales, and expense vouchers. Hence you do not need to worry much about doing so many entries into the system, as it is automatically taken care of. Generating multiple invoices at a click has become a reality with AntMyERP. All invoices are automatically generated and bills can be made as fast as you would have ever thought. It makes life easy for the accounts team, who has to spend lots of hours preparing them.

Expense Management

Automated expense management makes it easier for the accounts team and the management to track the expense vouchers created by the employees. There are multiple types of auto and manual expense vouchers that can be generated through the software. As per the rules set by you for expense reimbursement and approval the employees get paid for the expense claims.

Learn More about Expense Management

Payment and Receipt

You can track all the payments made to the vendors/ suppliers and can also track all the payments received from the customers. You can easily make manual receipt entry for payment received and entry for payment made could be seen as well. The system allows you to send relevant pdf documents to customers for their reference. Thus, all payments and receipts information is easily available in one place. Hence you have full control of the transaction you do with your vendor or with your customers for sales and purchase activities.

Integration

We can integrate your finance and accounting software with AntMyERP. All you need to do is provide us with the API Key so that we can integrate your current software with AntMyERP to provide meaningful output.

Reports and Analytics

You get complete visibility of your finances and the transactions. You can easily analyse your sales revenue for the current fiscal year. You also have clarity of the sales done, and the details of the payment outstanding. You can have complete profitability reporting business-wise, the reports on expenses, the bank, and cash reports, and the payment and receipt reports. The software gives clarity on the tax liabilities, the sundry debtors and creditors, and the bank accounts you manage.

Asset Lifecycle Management

The assets management software helps you manage all your fixed assets. You can have complete visibility of the assets you manage like where they are, their movement, their health, and life. AntMyERP helps you manage the asset lifecycle very effectively and assist you in planning your future customer assignments or self-business. You can manage the asset procurement, the assignment (clients or self), and the asset disposal through the software.

It helps you define your assets in the way you do your business. You can categorize, subcategorize, and tag your devices based on their unique serial numbers. The software helps you manage the depreciation of the asset based on its health, the spare parts used, servicing done, and also manage the disposal activity for the device. Hence complete asset life cycle is properly taken care of through the system.

Assets Categorization

Through this IT asset management software, you can create multiple levels of asset categorisation. You can categorise, subcategorise and further subcategories your assets based on your business. For example, you may have separate categories for computing devices which can be further categorised into desktops and laptops and further categorised into laptops for commercial or for business use.

The tagging of devices becomes easily manageable with the help of the software. Each device can be mapped as per your business requirement and the process of asset segregation becomes effective when allocating assets for business purposes. Hence you have complete visibility of your devices like which all devices you have kept for rental business, which devices are for sale, and which devices are for internal use.

Warranty Management

The device warranty management is effectively taken care of with the use of the fixed asset management software. You can manage the purchase/ vendor warranty for devices and also manage the customer warranty for devices. As users, you can always have complete visibility of the device warranty and hence you can accordingly plan its allocation.

Through the software, you can track the warranty of the devices which are about to expire for the current month, the next month, or which are out of warranty. The warranty can be tracked easily by providing the serial number of the devices which also gives the exact location of the device along with the vendor warranty and the client warranty dates.

Assets Bundling

The software gives you a specific feature where you can bundle different spares to make a final device or asset. Through this IT asset management software, the user can very easily assemble parts and create a primary device that can be sold, rented out, or consumed for self-business purposes.

You can track the spare parts used in the primary device during any breakdown calls. The parts can be swapped and can be easily maintained through the software.

Learn More Product Bundling

Integration

The asset life cycle process is integrated and automated at every stage starting from the vendor procurement to the sale consumption process/ in-house consumption to the asset disposal. The IT assets management software integrates the process of asset procurement (PO), the device assignment (sales/rent/self), the breakdown calls on it, and the spares consumed till the asset scrape stage or the asset disposal stage. Every process is integrated to give complete insight into asset life cycle management.

Care Pack Management

The assets management software allows managing the device warranty either for the vendor or for the client. You can easily map any care pack to the existing customer contracts or existing device warranty. Hence you can track the care pack against your vendors with the complete warranty information.

Reports and Insights

AntMyERP provides you insightful reports on your assets which makes your IT asset management and tracking simplified and easy. The software helps you analyse your asset, its life cycle, its health, its current location, tagging, it’s categories. It gives meaningful reporting readily available in one place. You do not need to take device reporting from different teams as it is easily available at your fingertips.

Vendor Management

Through the field service management software, you can manage multiple vendor contacts, their contacts, and their devices. You can maintain as many vendors as you want in the system which is readily available at your tips. AntMyERP allows you to track all vendor information, their contracts, the devices, and their warranties. The software allows multiple vendor logins which can be used by them to successfully attend the service calls assigned to them. Hence the outsourced vendor service management is also taken care of effectively

Purchase Requisition

The purchasing of raw materials or assets can be made easy and simplified by the use of effective and automated software. AntMyERP makes your purchase requisition much more simplified and convenient. It allows you to make purchase requests of devices for stock or for assets. The purchasing team can very seamlessly make requests for products with their cost estimates and wait for their approval. The user can at any point track all purchase requests raised as per employees wise, date wise, product wise, purchase type wise, and status wise.

Purchase Order

Through the purchase management feature of AntMyERP, you can raise the purchase order to the vendor, and approve it for further process. The software makes the purchase cycle easy and the way you manage your business. The purchase order format is based on your business needs and makes data easily available in one place. Hence the purchasing activity becomes easy and seamless. You can manage and track all your purchase orders in one place without searching for files.

You can track all PO that is pending, accepted, rejected, and converted to contract. You can also track the short supplies from vendors with multiple search criteria based on your own requirement. This gives the complete status of the purchase materials received or pending or the short supply.

GRN Management

Goods Return Note Management is very efficiently managed through AntMyERP. The software gives you the facility to take the GRN of devices received from the suppliers or vendors into the system. Once the GRN is taken with the proper serial number and is confirmed, the software automatically creates the inward challan into the system. Once the inward challan is created the software automatically sends the device for an inward quality check. The device can be checked for quality and updated in the software. It can be returned to the vendor if found non-working or faulty. This is how the complete GRN management is effectively taken care of with AntMyERP.

Lead for Purchase

A vendor can be our supplier and can be our client as well. Many companies which do e-waste management can effectively manage their purchase as their sales process. Hence the leads for purchase can be managed with ease through AntMyERP. The system gives you the feature where you can manage multiple leads for purchase like you manage the leads for sales management.

Through the software, you can add leads for purchase, edit them, follow up on them, qualify them for purchase, disqualify it, and add to loss if lost to competitors. You can also raise sales purchase orders for products. Thus, the software proves helpful for companies who are into e-waste management and do the purchase as their sales. Hence their sales process for purchase can be managed and tracked with perfection and a meaningful reporting structure.

Reports and Insights

Through this purchase management software, you can get meaningful and insightful reporting on all your purchase processes. With AntMyERP you can make better purchase decisions to acquire resources at the best cost and the best quality.

AntMyERP helps you right from Purchase Requisition, Procurement, Quotation, Ordering, Receipt, and Invoicing. You get accurate statistics on your suppliers’ performance through flexible reporting: delivery delays, negotiated discounts on prices, and quantities purchased. Thus, the software provides accurate and informed data on the vendors, purchase orders, short supplies, quotations along with their status. The software allows you to manage your purchase process the way you do your own business and makes it readily available for management decision making

Automation

The purchase process is completely automated with AntMyERP.  The software helps create a purchase process that automatically sends purchase requisitions to the concerned team for approval. And once approved you can send PO to the vendor. Thus, the purchase or procurement process is automated to maximize its efficiency and also reduce the time taken in the purchase cycle.

All your purchase is done automatically with just a few clicks. The purchasing activities are reflected in each module like the operations or the supply chain, the inventory, the asset, and the finance. Hence managing and tracking are effective and seamless with AntMyERP.

Plan

The operation team can plan the sourcing activities with AntMyERP. Through the software, you can plan your vendor partners, and your logistics partners and manage their multiple contacts and contracts. You can schedule your task through the software so that things are done on time and you can ensure the best budget purchase.

Through proper planning, the team members can effectively schedule tasks and choose appropriate vendors and logistics companies to ensure a smooth supply chain. In the software, you can add as many vendors, companies, or sourcing partners, which are readily available for use while doing any transaction. With the help of this software, you never lose sight of any transaction and every process is under your own control. Thus, you can ensure each and every transaction or operational activities to be effective and flawless.

Procurement

The field service management software helps your business run smoothly with the easy-to-use procurement process. The team can analyze actual procurement requirements with the help of AntMyERP. The team can have clear statistics on materials to be procured. They can have the purchase requisition data and can accordingly plan the procurement with the appropriate vendor at the best quote. The software gives features of multiple quotations where you can have various quotes for comparison and analysis. Hence the team can ensure accurate procurement data and accordingly plan your purchase.

Product Bundling

The Supply chain and operations software makes the bundling of spare parts much easier and more convenient. Through AntMyERP you can easily manage the purchase of these bundled products and manage their sales or rent. All inward parts of the spare parts are very effectively tracked and maintained in records. So, the team has clear visibility of the spares taken inward for assembling or for repair purposes. The operation team can have alerts for material received or outward for delivery. Thus, bundled products can be very easily managed through AntMyERP.

Delivery and Logistics

AntMyERP allows you to manage logistics partners in the system where you can maintain and integrate your logistics process and manage the deliveries of the products. The software helps you tag each product with unique serial numbers. Every product or material received after purchase can be tracked effectively with the software. You can scan devices through a barcode scanner, print barcodes, and send them to the customers. Hence there is no need for external software to print barcodes. In a similar way, the dispatch and delivery can be managed and tracked easily with AntMyERP. The user can at any point check the stock’s status, location, and movement history.

Return Management

In material return management, every process of return is effectively managed. The device return could be for repair or for replacement. Through AntMyERP each process of return is effectively managed with complete accuracy. You can create a manual inward challan for devices returned back for repair or replacement.

Through the software, you can easily track all devices for return from any client. After a proper quality check, the device is sent for repair/ replacement and the entire process is captured into the system. Hence missing out on the devices taken inward is minimal. You can easily manage the process of the device being returned back to the client with accurate information about the device. The team can ensure timely delivery to the clients as they get automated data for each process into the system.

Integration

AntMyERP provides a platform where you can sync and integrate your delivery process with your current logistics company. You can very easily integrate any logistics API with AntMyERP and make your life easy. Tracking your dispatched material till its delivery becomes seamless and easy with this integration. You can manage many logistics companies or shipping carriers through the API integration at the same time and track the exact delivery status. You can anytime check and update your client on the same. 

Once the material is delivered to the client, AntMyERP automatically logs the installation call tickets, where the engineers are assigned to do the installation of the devices. Hence without much effort, your process becomes easy and you do not need to run after engineers for the device installation.

Automation

Each module in AntMyERP is interlinked with each other to provide you with a complete view of your business. The software has automated features that allow you to reduce your manual task and perform the job fast. Any activity relating to the purchase or dispatch of material gets automated. Once the dispatch is done, the software automatically shares the delivery update with the users.

The software creates automatic installation tickets immediately after the product delivery and the tickets get assigned to the service engineers for installation. Thus the time spent on operational activities is reduced to a huge extent with the use of AntMyERP. You can ensure timely and accurate data regarding sourcing, purchase, dispatch, quality check, and delivery.

Reports and Insights

AntMyERP gives accurate and insightful reports on the logistics and supply chain processes. The software throws insights into the sourcing requisition, approval status, purchase order creation, comparison, and actual purchase contracts. The software gives accurate data of the inward challans created for the products sourced. It also keeps a record of any devices inward for repair or returns. It creates digital reports that can be sent to the clients along with the bar code and serial number so that tracking becomes easy. Similarly, the software maintains a record for all the outward challans and delivery registers created into the system. Thus, you have full control over your business operations.

The tagging and labeling of devices are hassle-free with AntMyERP. You can check the dispatch status for any of your devices and simultaneously it gives you a notification of delivery updates. AntMyERP also gives you effective reporting on stock transfer locations. Through this, you can easily track and see all stocks transferred from one location to other branches with their proper tagging. The software makes the life of the user easy and tension free as almost all of the information is available in one place with proper notifications and alerts on time. So, the chances of missing out become negligible as data is synchronized and readily available for use.

Task in one place

AntMyERP helps you arrange all your tasks in one place. Any task created into the systems is stored and maintained and is readily available for tracking. Through the software, you can create multiple tasks for yourself, clients, and vendors and track them. Even the clients can track the task assigned to them from your side on their client portal. All tasks created go under the open tickets and the user can anytime analyse the open ticket and work on them. The software tracks all notes and tasks with their history and also maintains documents attached to each task.

Calendar and Reminder

AntMyERP allows you to create internal as well as external meetings or tasks and manage the calendar for the day, week, or month. Since you have all your pending tasks and meetings in one place, tracking becomes easy. You can effectively plan your to-do list for the day based on your calendar. 

The reminder feature of AntMyERP helps you manage your task dues on time. With a single click, you can check all your current date pending tasks or activities. The software also allows you to track all pending approval activities which are due for your approval. It could be the approval for purchase, approval for sales orders, purchase order, leaves, or expense vouchers. 

Task Management Reports

You can get insightful reporting on task management where you can view and track all your daily tasks. You can manage tasks and timesheets for all your employees and ensure their timely completion.  With the use of AntMyERP, you can efficiently plan your day and schedule your tasks and meetings. The management knows where the employees’ time is being spent. Hence they can guide them and check on their productivity with the use of this task management. The tickets let you plan your day and schedule your next appointments accordingly. 

Team Collaboration

AntMyERP ensures proper team collaboration, as you can set and create tasks for your teammates. You very well know which member is working on which ticket along with their status. You can easily assign tasks and tickets to your employees and keep a track of them. You do not need to ask every time as each piece of information is easily available in one place. Thus, you can ensure proper team coordination and collaboration through this task management software.

Automation

The software process is completely automated. Any task or ticket created into the system has its effects on other modules. Any ticket whether lead, service, pick up or internal task created into the system has its effects on the various modules. The process is automated and thus reduces the time consumed for manual and multiple entries. The processes are synchronised and hence it ensures fast and timely action to any job or task.

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Managed IT Services

IT Hardware Industry has challenges that are unique to itself. It involves not only managing a constant stream of inward spares and products but also delivering great customer service at efficient prices. AntMyERP helps you do all that and more, and in turn, transforms your business into a well-oiled machine.

We have integrated the Service Module with AMC Management, Field Service Management, Mobile Apps, Preventive Maintenance, and Spare Parts.

With Spare Parts Inventory Management, you can keep track of all SKUs with Stock management, procurement, order fulfillment, and inventory control systems.

Create auto invoicing to simplify and accelerate your billing process.

Learn More about Managed IT Services

Managed Print Service

AntMyERP provides a specialized solution to your MPS needs with Auto Invoicing of Per Page Invoicing or/and Toner Supply Based Invoicing.

Three core functions of Managed Print Service ( MPS) business processes are Field Service Management, Toners, and Consumables supply, and Meter Reading and Auto Invoicing.

  • Manage your timely break-fix and preventive maintenance service calls along with the spare parts management with our MPS Service ERP
  • Manage and track your consumables supply along with the insight of consumables usage vs yield effectively
  • Maintain the meter reading in the system and it takes care of all the invoices based on the meter reading and customer MPS contract.
Learn More about Managed Print Service ( MPS )

Security System

Security devices and Alarm systems are a growing industry and it has the potential to grow manifolds. You manage big projects involving a huge number of security devices.

Thus, managing and maintaining Contracts, Inventory, Invoicing, and services become more challenging and painful if not supported by a digital platform that automates the business process.

AntMyERP enables your organization to maintain the performance of your clients’ alarm systems, security cameras, and other fire and security equipment.

You can effectively manage CRM Sales, Purchases, Assets, Inventory, Services, and Supply chains through this automated and integrated platform.

Learn More about Fire, Alarm and Security Systems

Audio and Video Industry

ERP Software for Audio Video Systems Integrators.

AntMyERP solution is tailor-made for businesses that sell and service, over a massive geographical footprint, audio-video products such as audio and video conferencing equipment, projectors, cameras, display units, and much more.

AntMyERP is a unique integrated tool that tightly integrates Service Management, CRM Sales, Spare Parts, and Inventory, Human Resources, Finance, Assets Management, Purchase, Supply Chain, and Task Management to give you meaningful insights into your business.

Learn more about Audio and Video Industry

Telecom Solution

Telecom system integrators need to find a new innovative way to manage their business processes due to low margins and high service demands. AntMyERP helps you manage your entire business process with just one software. A few important features are:
CRM Sales
Field Services
AMC Contract Service Management
Spare Parts Inventory Management

Learn about Telecom Industry

HVAC Industry

We understand you manage the complex business process since you are dealing with many multiple field service technicians and multiple spare parts at different locations.

Our system is designed to manage your business by integrating these modules:

  • Service Management
  • CRM Sales
  • Spare Parts and Inventory
  • Human Resource
  • Finance
  • Assets Management
  • Purchase
  • Supply Chain
  • Task Management
Learn More HVAC Industry

Medical Equipment

One solution for all your problem areas – AntMyERP (Complete Service ERP for Medical Equipment Dealers.

Sales or Rental Process: Manage and boost your sales with AntMyERP. You can also manage the rental of medical devices starting from lead generation to quotation to invoicing.

After Sales Service helps you manage your service calls within SLA as per your contract with the client. Timely preventive maintenance helps to keep the medical equipment fit and running.

Inventory: Track your medical equipment and devices in stock, with their live location. Have complete control over your inventory while managing multiple branches.

Engineers Spare Parts: Track all inventory spare parts consumed for your medical equipment. Maintain the history of spare parts with the engineers and track the engineer’s performance as well.

Invoicing:  Create and manage auto invoicing and enable fast processing of billing. The robotic process makes your invoicing more effective and faster.

Learn More Medical Equipment

Power Equipment

Manage your power equipment like generators Sales, Rent, or AMC business with AntMyERP.

Field Service Management with dynamic SLA and usage-based Preventive Maintenance plays a vital role in the power equipment industry. We are experts in all these.

You can track the meter readings and improve and accelerate your billing process.

Learn More Power Equipment

Sales and Purchase

Every business in some way do sales and purchase. In Field Service Management managing customers and prospective leads, vendors, and suppliers have a great role in business operations. AntMyERP is a unique Service CRM that helps you boost your sales business. Strong Customer Management and Vendor Management help you manage you:

  • CRM and Lead Management
  • Field Service Management
  • Spare Parts Management
  • Inventory Management
  • Purchase Management
  • AMC Management
  • Asset Management
  • Supply Chain Management
  • Auto Invoicing
  • Auto Expense Vouchers
Learn More

Rental Business

The rental business has become popular in almost many industry segments. Hardware and other equipment companies focus more on Rental for business growth nowadays. AntMyERP is a specialized ERP software solution for companies indulging in renting. We help you manage your devices, their pickup management, replacement, and more.

  • Rental leads
  • Rental Quotation and Contracts
  • Field Service Support
  • Procurement
  • Inventory Locations
  • Assets
  • Repair, Replace
  • Auto billing
  • Auto Expense Management
Learn more about Rental Management Software

Authorised Service Partner

You deal with multiple OEMs and are their Authorised Service Partners for different locations. We help you manage your complex Service Support in a simplified way with the Service ERP. You can manage multiple vendor partners who support you in providing services to your OEMs.

You can have strong vendor management and client management where you can ensure very accurate and fast Field Service Management.

The software gives you the facility to raise specific ASP quotations as per your business and manage all your OEM partners well. You can easily manage Complain Service Tickets, Spare parts requests, Returns, Replacement, or Repair for your devices.

Learn More

Annual Maintenance Contract

AMC Management can be your core business model and we help you boost and accelerate the sales and service you manage for your customers. AntMyERP manages the AMC business model very effectively and gives you clarity on the warranty of devices, the inventory you own, and the customer devices you manage.

We help you manage both Comprehensive and Non-Comprehensive AMC management and give meaningful reporting and insights relevant to AMC business. We help you track the device warranty and manage your AMC effectively without losing sight of the customer contract and the customer’s Service Level Agreement (SLA).

Learn More about AMC Management Software

Visit Call Service Management

Service is the core of your business growth. AntMyERP manages in-depth field service for you. You can provide services to your end customers on a per-visit basis.

Our Service ERP is designed in a way where you can focus on your business the way you do business with clients. You can manage customer services on a per-visit basis and manage the customer complaints, the service engineers, and the spare parts management.

Learn More

Managed Print Service Business

Managed Print Services (MPS/ FSMA/ Per page) can be very effectively managed with AntMyERP. The software caters to each and every minute detail of the MPS business and gives you the flexibility to manage the MPS business with more accuracy and control over your business.

It gives you control over the per-page billing and invoicing. It gives timely notification and assigns engineers for Preventive Maintenance tickets. It helps you manage your consumables and toner request very precisely with actuals.

It allows you to enter the counter readings and get a meaningful reporting structure for the MPS business. The Service ERP very effectively manages your Field Service and Engineers with an easy-to-use Technician Mobile App, to manage the complaint service tickets and spare parts and expense management.

Assests Management

Corporates and Service Providers can effectively manage their Assets with AntMyERP. The software acts as a central repository for all assets which gives you information about assets and their current location. You can manage multiple branches multi-location through the software and have control over your assets.

You can manage multiple partners or vendors who manage your asset’s purchase and after-sales services.

The Service CRM allows you to manage Gate Pass Management where you can track all outward and inward assets effectively.

Learn More about Fixed Assets Management Software
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Glossary

About Us

Ours is a story of a humble beginning. We started as a multi-brand sales and support reseller of printers and copiers in 2000.

In 2008, we started our Managed Print Services across India for our onsite service support.

Gradually and over the years we built our support infrastructure over 5894 towns all over the country. A feat by itself. However, size also proves to be a unique challenge, as liaising with support engineers and clients showed us that we need a better system to manage such a geographically spread-out business.

We could not find any technology solution for our needs and therefore, decided to build our own Service ERP system with Field Service Management Software as the core. Very soon, looking at its success, our business partners started requesting the Service ERP Solution for themselves.

Thus was born AntMyERP. If you like our story, follow our blog and we shall continue sharing our evolution!!

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Home > Complaint Management

Complaint

Management

Boost Service with the best Complaint Management Software in place.

Manage Service Complains for Sales, Rental, AMC, MPS, ASP Business Model

Receive – Auto Assign – Resolve –  Track Customer Complain with the Service ERP – AntMyERP Your Trusted Partner for Field Service Management

Management

Customer Service Tickets

Entire Service Management can be effectively managed with the integrated and automated Complain Management CRM software, AntMyERP.

You can create multiple complaints or support tickets with the Service ERP. The Complain Management CRM Software helps you handle support calls for all Business Models, whether Sales, Rental, AMC, ASP, MPS or Visit Charges. The tickets can be manually assigned or get auto-assigned to the nearest engineer on the technician mobile app.

The service engineers get notified on the tickets assigned to them. They can perform the repair activities, raise spare parts requests from the app, upload relevant service reports and take customers’ signatures as well. They can solve the tickets and by taking customer feedback the coordinator can close the support ticket.

Escalation Matrix (SLA)

Dynamic Service Level Agreement in the Service CRM helps you manage escalations for multiple customer contracts, for multiple products and for multiple locations.

The Complaint management software enables you to map different SLA parameters for a different customer contract, product, or location. The Service ERP helps you define various levels of escalation into the software. This helps the customers to reach us in case of an SLA breach.

The customer can escalate the support ticket issues to the concerned authority defined for the escalations if their complaint is not resolved as per the SLA. The Service Level Agreement helps you and the customer to bridge the gap between the two of you. This escalation matrix ensures you provide the best on-time service support to your customers.

Response and Feedback Management

AntMyERP helps you take customers feedback for all complaint tickets. Proper response and customer’s feedback help you analyse your customer service process and help in improving the same.

Help Desk Management

The Field Service ERP provides you with the customer help desk system. The complain software gives message alerts and email alerts to the customers for all complaint tickets. The Remote Call Assistance (RCA) feature creates a positive help desk support system where customers’ queries are instantly handled over the phone and they are notified with SMS and email for these support tickets.

Service Feedback Management

Feedback management helps you build and upskill your resources for a better customer support experience. The service coordinator can take the customer feedback after the engineer performs his job and rate the engineers. This helps you analyze your engineer’s performance and the need to upskill your resources for a better customer support experience.

Easy Accessible Knowledge Base

You can create a knowledge base for each of your products and make them readily available for engineers. You can upload documents in pdf, youtube links, or image files for the engineers to refer to while attending customer calls. These help them upskill their knowledge for handling customers’ complaints and improve customer services.

Customer Complaint Portal

The Field Service Management Software helps you create better customer complaint management by providing your customers with a dedicated portal for creating support tickets. You can have multiple customer portals where your customers can log in to create service tickets. The customers can anytime view the devices they have in contract with you and log their complaints.

Your customers can view all the support tickets they have raised with you and manage the devices. They can also check the ticket status and check for all Spare Parts replaced on their devices.

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