Expand Your Business with Our Complaint Management Software
Every business deals with customers post sales. They look into the complaints raised by them and serve them to the best of their abilities to resolve them. AntMyERP helps you serve with the best complaint management software in place.
You can manage service complaints for Sales, Rental, AMC, MPS, ASP businesses.
You can receive, auto assign, resolve and track customer complaints with the AntMyERP service ERP, your trusted partner for Field Service Management.
Ticket Management with Best Complaint Management Software India
AntMyERP’s integrated and automated Complaint Management CRM software effectively manages the entire Service Management. We made team ticket creation easier with our new feature. The ability to produce numerous tickets for a single service work and track their progress is ideal for managing a five-person team. This helps with multi-person jobs.
You can create multiple complaints or support tickets with the Service ERP. The Complaint Management CRM Software helps you handle support calls for all Business Models, whether Sales, Rental, AMC, ASP, MPS or Visit Charges. The technician mobile app can manually assign or auto-assign tickets to the nearest best suited engineer for the task. The service engineers get notified on the tickets assigned to them. They can perform the repair activities, raise spare parts requests from the app, upload relevant service reports and take customers’ signatures. They can solve the tickets and by taking customer feedback the coordinator can close the support ticket.
Escalation Matrix (SLA) Using Complaint Management System
Dynamic Service Level Agreement in the Service CRM helps you manage escalations for multiple customer contracts, for multiple products and for multiple locations.
The Complaint management software enables you to map different SLA parameters for a different customer contract, product, or location. The Service ERP helps you define various levels of escalation into the software. This helps the customers to reach us in case of an SLA breach.
The customer can escalate the support ticket issues to the concerned authority if the SLA is not taken care of. The Service Level Agreement helps to bridge the gap between the company and the customers. This escalation matrix ensures you provide the best on-time service support to your customers.
Response and Feedback Management in Customer Complaint Management Software
AntMyERP helps you take customer feedback for all complaint tickets. Proper response and customer’s feedback help you analyze your customer service process and help in improving the based on the feedback.
Help Desk Management
The Field Service ERP provides you with the customer help desk system. The complaint software gives message alerts and email alerts to the customers for all complaint tickets. The Remote Call Assistance (RCA) feature creates a positive help desk support system where customers’ queries are instantly handled over the phone and they are notified with SMS and email for these support tickets.
Service Feedback Management
Feedback management helps you build and upskill your resources for a better customer support experience. The service coordinator can take the customer feedback after the engineer performs his job and rate the engineers. This helps you analyze your engineer’s performance and the need to upskill your resources for a better customer support experience.
Accessible Knowledge Base
You can create a knowledge base for each of your products and make them readily available for engineers. You can upload documents in pdf, YouTube links, or image files for the engineers to refer to while attending customer calls. These help them upskill their knowledge for handling customers’ complaints and improve customer services.
Complaint System for Customers
The Field Service Management Software helps you create better customer complaint management by providing your customers with a dedicated portal for creating support tickets. You can have multiple customer portals where your customers can log in to create service tickets. The customers can anytime view the devices they have in contract with you and log their complaints.
Your customers can view all the support tickets they have raised with you and manage the devices. They can also check the ticket status and check for all Spare Parts replaced on their devices. This helps to manage the complaints better.
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