Seamless Field Service Management with
Technician Mobile Apps
When a business deals with field service management, it becomes challenging to track all the technicians. It is here when the technician mobile apps come in for quick and accurate field service management and customer support.
Now you can manage and resolve customers’ complaint tickets at any time and location with easy-to-use field service app. You can also mark your live attendance with your current location and time. Moreover, raise and claim expense vouchers instantly with AntMyERP Technician Mobile Apps.
Live Attendance Marking with Field Service Technician App
The Service Industry is majorly dependent on the service engineers. Having a large workforce of engineers often makes it difficult for the team to coordinate and track their daily work status.
Engineers mostly are on-site for field service. Their dynamic nature of work does not allow them to be present in the office to mark their daily attendance. We understand field service and understand the concerns they face while at work. The technician mobile apps of AntMyERP allows the engineers and other employees to mark their attendance while present at any location and ease HR processes.
The technician mobile apps capture the current live location and time of the user and the attendance is created with a click. In a similar manner, the user can check-in and check out to mark his attendance for the day. You can track all your employee’s locations with a click for all your branches, thus resource allocation and time management becomes effective and reduces manual work to a great extent.
Manage Expense Vouchers with Field Technician App
The more service engineers, the more are expenses to the company. These are directly proportional to each other, hence tracking the expenses incurred onsite by the service engineer is a big challenge in the service industry. Technician mobile apps give the facility to create manual expense vouchers.
Expense vouchers by service engineers are not easy to track and monitor. Since you are not sure of the authenticity of the same and have to pay them willingly or unwillingly to keep your customer service support strong. These expenses are sometimes unmanageable and so we need a strong and automated system to manage these expenses of the company.
AntMyERP gives you the facility to create expense vouchers that can be mapped with the customer account. These vouchers are manual as well as automated which accurately calculate the expenses based on the distance covered by the engineer. You get a two-level approval facility to approve or reject them.
AntMyERP gives your the facility to create expense vouchers that can be mapped with the customer account. These vouchers are manual as well as automated which accurately calculate the expenses based on the distance covered by the engineer. You get a two-level approval facility to approve or reject them.
Track Service Tickets Through Apps for Service Technicians
The technician mobile apps of AntMyERP prompts the users of the service tickets assigned to them. These service tickets are generally used by the service engineers who go onsite to attend the customer complaint calls. The user gets notified for all service tickets assigned to him and performs his entire complaint task through the mobile app itself.
Tickets Resolve/ Repair
The service engineers are notified of the tickets assigned to them and can perform activities to resolve the ticket. It could be through Remote Call Assistance (RCA) or a site visit. The engineer can either resolve the ticket or not resolve it and take it back for repair purposes. He can solve the customer’s complaint through the app and take the customer’s signature and upload it.
With AntMyERP you can solve any Preventive Maintenance Service calls or any Breakdown Service Calls.
Part Request
The technician can also raise Spare Parts requests while attending to the customer’s Complaint call. The mobile app shows all the parts that are connected to the device and also displays the total parts. The engineer can pick and choose the parts required for device repair and place a part request. This goes for approval to the coordinator and can be given to the technician to resolve the customer complaint.
Reports Upload
Service reports are very important to keep a track of the customer complaint status and references. The technician can upload multiple reports in the form of pdf or image files for reference purposes. These are automatically stored in the customer ticket and can be viewed anytime. The technician mobile apps also give the facility to upload a customer’s signature as proof of job completion. Every activity is stored and can be viewed later.
Leave and Salary Management in Field Technician Mobile App
The Service ERP has the facility to create a leave application from the mobile app. The users can anytime apply for leave, check their approval status and also check their balance status. The applied leaves go for approval to the seniors and can be tracked if approved or not.
The technician mobile apps also allow you to see entire teammates’ details. It allows you to see your peers with their designation.
The user can also see their salary and can also download their salary slips. The mobile app is easy to use and can be installed on any mobile device. Like other apps, it also gives reminders on updates.
Knowledge Base in Apps for Mobile Service Field Technician
You can help your engineer perform the complaint successfully with ease by adding service and repair related files in the knowledge base.
For all Complaint tickets, AntMyERP provides you with the feature of a knowledge base to help your service engineers perform the activities of repair successfully on time. This acts as a repair guidance repository that the engineer can refer to while working.
The Service ERP helps you map your products with a knowledge base that can be added in the form of files, pdf documents, or YouTube links which the engineer can refer to. This increases their performance and efficiency in solving complaint tickets for the customers.
GPS Tracking by Field Service App
Field Service Management Software is incomplete without providing GPS tracking for the field service technician. The real-time GPS-based app helps you track your engineer’s live location and makes your field service job convenient. You can find the nearest service engineer, assign the service call ticket to ensure faster response to the customers, and also save on travel time.
This GPS tracking enhances your field service management performance with proper optimization and thus improves the way you use your engineers.
GPS tracking helps you to automate your service ticketing systems, attendance, and mileage expense voucher. AntMyERP is integrated with Google Maps for more accuracy.
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