FAQs on Service Ticket

This section covers key queries for managing service tickets in AntMyERP including ticket creation, closure, assignment changes, chargeable visits, serial-number based logging, past ticket records, device mapping, vendor/contract visibility, and status setup. Use these FAQs to resolve workflow issues and streamline ticket handling across service operations.

Service Ticket Management

• What’s the procedure for closing multiple tickets simultaneously in AntMyERP?
• Is it possible to add multiple priorities for service tickets in AntMyERP?
• What’s the method for disabling the Todo list from problems in AntMyERP?
• How can I see the past records of service tickets or locate their serial number histories?
• General FAQ related to Service Tickets Management
• What’s the procedure for adding a new Problem to a service ticket in AntMyERP?
• Why does the service ticket call assignment change automatically when the engineer’s name is changed inside the ticket?
• How do I change the assignee for a service ticket in AntMyERP?
• Why isn’t the contract product visible when logging service calls in AntMyERP?
• Why isn’t the vendor name visible when creating service tickets in AntMyERP?
• How do I create a chargeable visit ticket in AntMyERP?
• How do I log a service ticket using a serial number in AntMyERP?
• Open Service Ticket
• How do I create a new ticket status for service tickets in AntMyERP?
• Device Mapping
• What’s the process for checking all the service tickets like closed or solved tickets in AntMyERP?
• Why does the Total Service Ticket Report show “NA” for all RCA results in AntMyERP?