FAQ on Service Ticket Management.

 

How do I add a new comment while providing Remote Call Assistance ( RCA ) for a service ticket in AntMyERP?

 

Why isn’t the serial number showing up when I log a service ticket in AntMyERP?

 

What’s the process to cancel a part request that has already been approved in AntMyERP?

 

How can I create a new status for a service ticket in AntMyERP?

 

Is there a way to update the machine’s serial number in a service ticket within AntMyERP?

 

What’s the purpose of the watchlist that appears when I’m logging a ticket in AntMyERP?

 

Why am I seeing expired contract products on the Service Ticket Logging page in AntMyERP?

 

How can I turn off the To-do list associated with a problem in AntMyERP?

 

Is there a way to close or resolve a service ticket with a backdated entry in AntMyERP?

 

If I change the name of a contact person, will this change be reflected in previously logged service tickets in AntMyERP?

 

How do I reopen a service ticket in AntMyERP?

 

Can I view the service call log history for a specific serial number in AntMyERP?

 

What’s the process for adding a new Problem to a service ticket in AntMyERP?