FAQ on Service Ticket Management.
How do I add a new comment while providing Remote Call Assistance ( RCA ) for a service ticket in AntMyERP?
Why isn’t the serial number showing up when I log a service ticket in AntMyERP?
What’s the process to cancel a part request that has already been approved in AntMyERP?
How can I create a new status for a service ticket in AntMyERP?
Is there a way to update the machine’s serial number in a service ticket within AntMyERP?
What’s the purpose of the watchlist that appears when I’m logging a ticket in AntMyERP?
Why am I seeing expired contract products on the Service Ticket Logging page in AntMyERP?
How can I turn off the To-do list associated with a problem in AntMyERP?
Is there a way to close or resolve a service ticket with a backdated entry in AntMyERP?
If I change the name of a contact person, will this change be reflected in previously logged service tickets in AntMyERP?
How do I reopen a service ticket in AntMyERP?
Can I view the service call log history for a specific serial number in AntMyERP?