What’s the procedure for adding a new Problem to a service ticket in AntMyERP?
Log in to AntMyERP:
Open your web browser and navigate to the AntMyERP login page. Enter your credentials to access your AntMyERP account. Make sure you have admin or super admin rights, or the necessary permissions to access the Settings.
Navigate to “Settings”:
After logging in, locate and click on the “Settings” section.
Access the “Masters” Menu:
Inside the Settings, find and select the “Masters” option.
Within the Masters menu, search for and click on the “Service”
Within the Service settings, look for the “Problem” option and click on it.
Add a New Problem:
In the Problems section, you should see a “+” icon or an “Add” button. Click on it to initiate the process of adding a new problem.
Provide Problem Details:
A form will appear, allowing you to input details for the new problem. Fill in a suitable name for the problem and provide a description. You can also indicate whether a solution is available and whether an RCA (Root Cause Analysis) is required for this problem. Additionally, you might need to select the product category in which this problem may occur.
Save and Exit:
Once you’ve entered the problem details, look for a “Save” button or similar option. Click on it to save the newly added problem. You can repeat this process to add multiple problems as needed.
By following these steps, you’ll be able to efficiently add new problem entries within AntMyERP’s service settings.