Why does the service ticket call assignment change automatically when the engineer’s name is changed inside the ticket?


1.What does “User Name” represent in ticket activity?

“User Name” refers to the username associated with the team member or user who performed a specific action or update on the ticket. It helps track and attribute changes to individuals.
2. Why does the assigned user change when there is activity on the ticket?

The assigned user may change based on the nature of the activity or updates in the ticket. This dynamic assignment ensures that the most relevant team member is handling the latest information for efficient issue resolution.It was update as per Task preference added user name for thsi activity.

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