FAQ on Mass Updates
How can I efficiently resolve multiple service tickets in AntMyERP using the mass update feature?
To efficiently resolve multiple service tickets in AntMyERP using the mass update feature, follow these steps:
Access Service Section: Navigate to the “Service” module within AntMyERP.
Open Service Calls: Click on “Open Service” to view the list of active service calls.
Select Calls to Resolve: In the list, locate the service calls you want to resolve. Use the tick boxes next to each call to select them. You can also click on the topmost tick box to select all visible service calls.
Initiate Mass Update: Once the desired service calls are selected, at the top of the list, you’ll find a “Mass Update” option. Click on this to proceed.
Update Information: A pop-up window will appear, allowing you to update relevant information for the selected service calls.
Fill in the required fields, including:
Status: Choose the appropriate status for the resolved service calls.
Assignee: Assign the service calls to the relevant team member.
Due Date: Set a due date for the resolution.
Save Changes: After filling in the required information, click the “Save” button in the pop-up window to apply the updates to all the selected service calls.
By following these steps, you can efficiently manage and resolve multiple service tickets at once, streamlining your workflow and ensuring timely updates to the status and assignment of each call.