How to create Toner Request Ticket?

 

Logging a Toner Call with AntMyERP

AntMyERP simplifies the process of managing toner requests under the Managed Print Services (MPS) business, where printers are rented and toner replacements are tracked efficiently.

To log a toner call, go to Quick Add and click on Request Toner. The toner request form will open. Enter the customer’s name and you’ll see details such as the number of printers, toner requirements, branch, model number, serial number, contract period and support type.

Ask the customer for their current counter or meter reading to track toner usage. Let’s say if the previous reading was 5000 and the customer reports 7000 then the system calculates toner yield and helps determine if a new toner is required. This ensures better inventory and cost control.

Next, review the toner stock and add the required toner type. If multiple toners are needed, add each separately. Assign the person responsible for executing the toner delivery and enter their name.

Fill in key details such as watch list, start and due dates, estimated completion time, task priority, parent task, source of the call, reference number and any special instructions. Add the delivery contact name to specify who will receive the toner at the customer’s site.

Once all details are entered, click Save. A ticket number will be generated, confirming that the toner call is logged successfully.

To check pending toner orders, go to Sales Order → Pending Toner Orders. Here, you can view all open toner requests, including serial numbers, quantities, and order status.

With AntMyERP, logging and managing toner calls becomes faster, transparent, and highly efficient.