How to process Defective Return Process?

Managing Defective Spare Part Returns with AntMyERP

AntMyERP simplifies how businesses handle defective spare parts replaced by engineers during service visits. After an engineer replaces a faulty part at the customer’s site, the defective part must be returned to the office for inspection or repair. The entire process can be efficiently tracked through the Defective Return module.

To begin, go to the Service module and click on Defective Returns. This section displays how many spare parts were issued to the customer for breakdown calls and how many defective items are yet to be returned. You can follow up with engineers directly from this register.

Click on Pending to open the defective return index view. Here, you’ll see key details such as ticket number, date, engineer name, customer name, product, spare part information and serial number. Once the defective part is received the serial number gets automatically updated in the system. Save the entry to confirm receipt.

After the defective part is received, it can be sent for repair. If repaired successfully then it can be added back to inventory for reuse. If the part is non repairable, it can be marked as scrapped and the record will move to the Scrap Register for tracking monthly, quarterly or annual scrap activity.

You can also manage inventory adjustments by adding repaired parts back with their respective costs ensuring accurate records and preventing spare part leakage.

With AntMyERP, the defective return process becomes transparent, organized and fully traceable thus helping businesses maintain control over their spare part inventory and minimize losses.