How to raise a Spare Part Request via Web Portal?

 

In this video, we’ll tell you how to request a spare part using a web browser.

There are two ways to make a spare part request one through the mobile app and the other through the web browser.

To request a spare part via the web, go to the Service module on the left-hand side and click on Open Service. Here, you’ll see all pending service cases along with their region, status and details.

Let’s say an engineer needs a spare part but isn’t using the mobile app. In such a case the engineer can inform the back-office team who can manually raise the request through the system.

Open the relevant service ticket. On the right-hand side, you’ll find three dots (options menu). Click on it and select Request Spare Part.

The system will display all parts linked to that specific device. From this list, choose the required part. You can also add additional details or comments in the comment section before saving the request.

Once saved, the spare part request will appear under the service ticket, showing that the part requirement has been logged.

If this process were done from the mobile app, the request would typically follow the workflow — Service Request → Accepted → Start → Reach → Part Request.
However, since it’s done through the web it skips directly to the Part Request stage.

After submission, the ticket’s status automatically updates to reflect that a part is required, allowing the management team to take further action.

This is how you can easily raise a manual spare part request using the AntMyERP web portal.