How to track Open Service Tickets with Multiple Parameters?

 

Tracking Open Service Tickets with AntMyERP

AntMyERP enables you to easily track open service tickets and monitor pending cases for better service management.

To begin, go to the Service module on the left-hand side and click Open Service. This section displays all pending service cases. All refers to breakdown calls and PM represent preventive maintenance calls.

You can view key details such as the ticket number, customer name, branch, reference number and serial number of the device for which the call was logged. The problem type, department, status and stage (e.g., open, part request) are also shown helping you understand the current state of each ticket.

The screen displays priority, reporting tag, priority matrix and assignee company. If the call is assigned to a partner, their company name appears here. If it’s assigned to an engineer then the engineer’s name will be shown instead.

You can also see the coordinator responsible for closing the ticket, along with details such as ticket creation time, last activity, due date, ticket creator, last activity name, and pending days (aging). The watch list displays employees monitoring that ticket and if the device is under contract then you can easily track its call log.

Both service parameters and cases can be monitored in real-time. If a spare part is required, the system enables you to initiate arrangements immediately. The progress bar within the ticket visually represents its current stage from accepted and started to completed.

With AntMyERP, you can effectively track open and pending calls, monitor engineer travel, status, and progress, and ensure timely closure of every service request.