How to configure Knowledge Base?

 

Simplify Problem-Solving with Knowledge Base in AntMyERP

AntMyERP’s Knowledge Base feature helps service teams solve customer issues quickly and efficiently by providing a centralized repository of solutions accessible on mobile devices. It ensures that engineers always have the right guidance at their fingertips which helps improve response times and service quality.

To create and use the Knowledge Base:

• Go to Settings from the dashboard, then click the Master icon and select the Service module. From there, click Knowledge Base.
• The Knowledge Base Index View displays all existing articles. To create a new article, click the Plus (+) sign.
• Enter the product details, specify the problem, and provide relevant secondary information. Add the solution steps and any related topics. You can also attach videos or YouTube links for a visual guide.
• Save the article and it will now be linked to the relevant problem.

When a service call is logged, the engineer can select the customer and device. The system automatically assigns the device to the correct vendor or employee. The engineer can then access the Knowledge Base on the mobile app, viewing solutions, videos or links to resolve the issue efficiently.

With AntMyERP’s Knowledge Base, teams can standardize solutions, reduce repetitive troubleshooting, and ensure that critical service information is easily accessible making service calls faster, smarter and more consistent.