FAQs on Service Work Allocation

Why does the service ticket call assignment change automatically when the engineer’s name is changed inside the ticket?

1.What does “User Name” represent in ticket activity?

“User Name” refers to the username associated with the team member or user who performed a specific action or update on the ticket. It helps track and attribute changes to individuals.
2. Why does the assigned user change when there is activity on the ticket?

The assigned user may change based on the nature of the activity or updates in the ticket. This dynamic assignment ensures that the most relevant team member is handling the latest information for efficient issue resolution.It was update as per Task preference added user name for this activity.

Is it possible to add multiple priorities for service tickets in AntMyERP?

Log in to AntMyERP:
Open your web browser and go to the AntMyERP login page. Enter your credentials to log in to your AntMyERP account. Ensure you have admin or super admin rights or the necessary permissions to access the Settings.

Navigate to the “Settings”

Access the “Masters” Menu:
Within the Settings, find and click on the “Masters” option. .

Select “Service” from the Menu:
Inside the “Masters” , search for and select the “Service” option.

Choose “Priority”:
Within the Service, locate and click on the “Priority” option.

Add a New Priority:
Look for a “+” icon, often used to add new entries. Click on it to initiate the process of adding a new Priority.

Provide Priority Details:
A form or dialog should appear where you can input details for the new Priority. Add a suitable name for the Priority name that accurately represents its purpose or meaning.

Save and Exit:
After entering the new Priority name, look for a “Save and create ” or “Save and Exit” button. Click on it to save the newly added Priority. You Can Multiple Priority with same process.

What’s the method for disabling the To do list from Problems ?

Log into AntMyERP:
Open your web browser and navigate to the AntMyERP login page. Enter your credentials to log in to your AntMyERP account. Ensure you have admin or super admin rights, or the necessary permissions to access the Settings.

Access the “Settings” Section:
Once logged in, navigate to the “Settings” section.

Navigate to the “Masters” Menu:
Within the Settings, locate and click on the “Masters” option.

Select “Service” from the Menu:
Inside the “Masters” menu, search for and choose the “Service” option.

Choose a Problem:
Within the Service, find and click on the “Problem” option.

Select and Edit the Problem:
In the Problem , identify the specific problem you want to modify. Click on the action icon associated with it and select the “Edit” option.

Update the To-Do Status:
In the editing interface, proceed to the “To-Do” section. From the dropdown menu, choose the “Select To-Do” option. After making the selection, remember to save the changes and then exit the editing mode. This action will disable the item in the To-Do list.