How to generate Reports for Service?

 

Tracking Service Calls and Reports with AntMyERP

AntMyERP makes it easy to track service calls and analyze performance reports to ensure smooth operations and better customer service.

To begin first go to Service on the left-hand menu and click on Reports. All available service related reports will appear here.

The Loan / Repair Register helps you track how many devices have been picked up, repaired, or are still pending. It also shows devices given to customers or vendors for repair, demo, or standby use.

For Managed Print Service (MPS) businesses, the Counter Report displays how many devices were counted in each month and helps track monthly activity.

The Total Service Nutshell Report provides key service parameters including SLA compliance, breaches, response time, job time and downtime therefore giving full visibility into service performance.

In the Repeat Ticket Report, engineers can be compared based on how often tickets are reopened. The Preventive Maintenance Report highlights maintenance schedules for the current and upcoming months, helping plan tasks in advance.

The Service Engineer Location Report lets you monitor engineers’ real-time positions, provided the customer’s Google Map is connected. Other detailed reports include Monthly, Customer-wise, and Engineer-wise RCA (Root Cause Analysis) reports.

Additional reports such as Problem Discrepancy, Partner Management, and Daily Service Reports display logged calls, closed calls, generated expense vouchers, and upcoming maintenance.

You can easily download and share any report with customers directly.

With AntMyERP, tracking service calls and analyzing reports becomes efficient, data-driven, and transparent, improving overall service quality and performance visibility.