How to process Defective Return Process?

 

Manage Defective Spare Parts and Returns with AntMyERP

AntMyERP helps service teams efficiently track and manage defective spare parts returned by engineers after customer visits. The Defective Return feature ensures that every replaced or faulty part is properly recorded, repaired or scrapped, maintaining full control over your inventory.

To view and manage defective returns:

• Go to the Service module and click on Defective Returns.
• Open the Defective Return Register to see all pending and received defective parts.
• The register displays key details like Ticket Number, Date, Coordinator Name, Engineer, Customer, Product Name, Branch, and Serial Number.
• Once a defective part is received at the office, its serial number appears automatically. Click Save to confirm receipt.

To repair or reuse defective parts:

• After receiving the part, determine whether it needs repair or replacement.
• Click Repair if the part can be fixed. Once repaired, mark it as Working and add it back to Inventory.
• This helps you reuse costly spare parts that have been successfully repaired multiple times.
• Go to Inventory Adjustment, locate the spare part along with its cost details, and click Submit to add it back to stock.

To scrap non-repairable parts:

• If a part is beyond repair, mark it as Scrapped.
• The scrapped part automatically moves to the Scrap Register, where you can track all scrapped parts by month, quarter, or year.

With Ant MyERP’s Defective Return process, you can easily track which spare parts were given to engineers, which have been repaired or scrapped, and ensure that no part goes unaccounted for keeping your inventory accurate and minimizing leakage.