Why does the Total Service Ticket Report show “NA” for all RCA results in AntMyERP?

The reason for “NA” appearing in the Total Service Ticket Report for RCA results is that RCA (Root Cause Analysis) was not conducted within the service ticket. When an RCA is performed and successfully resolves the issue, the RCA result will display as “Pass.” Conversely, if the RCA is carried out and does not address the problem, the RCA result will be marked as “Fail.”