FAQs on Spare Parts Management
What’s the process for cancelling an approved part request?
Log in to AntMyERP: Access your AntMyERP account by entering your login credentials.
Navigate to CRM Sales: Proceed to the CRM Sales
Access Sales Orders: From the CRM Sales , find and select the “Sales Order”
Choose Pending Parts Orders: Within the sales orders, locate and choose the “Pending Parts Order” option from the dropdown menu.
Locate and Delete Part Request:
Search for the specific ticket number that you wish to cancel.
Once you’ve found the ticket number, click on the red “Delete” button Against that ticket number
Confirm Deletion: Confirm the action when prompted, and the part request linked to the selected ticket number will be deleted.
By following these steps, you will be able to cancel an approved part request in AntMyERP.
What is the processes of Inwarding Unused Spare Parts which were already issued to Field Service Engineers?
Log in to AntMyERP: Use your login credentials to access your AntMyERP account.
Navigate to the Service Module: Within the ERP system, find and select the Service module.
Access the ‘Request Spare’ Section: Locate the ‘Request Spare’ and ‘Request Spare Approved’ options from the dropdown menu or navigation bar.
Locate the Ticket: Search for the specific service ticket for which you want to record the inward of spare parts.
Find the Action Option: Look for the action icon against the ticket number and click ‘ Return and Cancel’.
Initiate the Return: Click on the ‘Return and Cancel’ option. A confirmation prompt might appear asking if you’re sure about cancelling and inwarding the spare parts.
Confirm the Action: If prompted, confirm the action by clicking ‘Yes.’ This action will inward the spare parts back into the inventory.
Completion: After confirming, the system will complete the process, and the spare parts that were not used by the engineer will be successfully inwarded back into the stock.
Why am I unable to approve spare requests?
Log in to AntMyERP: Log in to your AntMyERP account using your provided credentials.
Navigate to the Service Module: Proceed to the Service module
Access Request Spare: Navigate to ‘Request Spare’ and select ‘Request Spare Pending’ from dropdown.
Locate the Ticket: Use the search function to find the specific service ticket for which the spare parts request was generated.
Approve Spare Request:
Identify the action option linked to the ticket number.
Click on the ‘Approve’ button.
Choose from the dropdown whether the spare parts are chargeable or non-chargeable.
Save your changes to confirm the approval.
Completion: Following these steps, the spare parts request associated with the ticket will be successfully approved.
How do I cancel a mistakenly created spare request for a service in AntMyERP?
Log in to AntMyERP: Access your AntMyERP account by logging in using your credentials.
Navigate to the Service Module: Proceed to the Service module section.
Access Request Spare: Go to the ‘Request Spare’ and ‘Request Spare Pending’ from dropdown
Locate the Ticket: Search for the specific ticket for which the spare request was created.
Reject Spare Request:
Find the action option associated with the ticket number.
Click on ‘Reject’.
Add a reason for the rejection.
Save your changes.
By following these steps, you should be able to reject the mistakenly created spare request .
General FAQs on Spare Parts Management
How do I request parts without a contract call in AntMyERP?
You cannot process a spare request without a contract. Please reject this spare request. Create a proper quotation and contract.Log a new service call. Within the contract, raise a spare request accordingly.
Why can’t I issue spares to an engineer in AntMyERP?
You can only issue spare parts with serial numbers to the engineer from AntMyERP. Issuing spare parts without serial numbers is not possible in the system.
Can a returned spare part be reissued to the same or different engineer in AntMyERP?
You can surely reissue the returned part back to the same engineer or assign it to another engineer through the spare parts process from Portal
How do I edit and add more spare parts to issued spares for an engineer in AntMyERP?
You cannot edit or add new spares once the issue of spares is completed. You can only use or return the spare. To issue more spares to the engineer, please create a new spare issue.
How can I export spare issue data from AntMyERP to Excel?
Yes, you can export spare data in Excel. Log in to AntMyERP with your credentials and navigate to the Service Module. Click on ‘Issue Spares,’ then select the ‘Download’ option at the top. This will provide you with the data in Excel.
How do I issue multiple spares to an engineer using spare requests in AntMyERP?
You can issue multiple spares to an engineer through the ‘Issue Spare’ function.
What’s the process for issuing chargeable spare parts to clients in AntMyERP?
To charge for the spare part, please create a sales quotation for the Spare Book and then convert it into a contract.
Raise the spare part request from the service ticket, following the Request spare part process.
Approve the spare part request as chargeable and proceed to execute the order.
Why can’t the engineer use spare parts after the issue is completed in AntMyERP?
Please note that engineers can use spare parts only after the request for spare parts is approved. To approve, log into AntMyERP with your credentials: