How do I add a new comment while providing Remote Call Assistance ( RCA ) for a service ticket in AntMyERP?


Log in to AntMyERP: Open your web browser and go to the AntMyERP login page. Enter your credentials to log in to your AntMyERP account. Ensure you have admin or super admin rights or the necessary permissions to access the Settings.

Navigate to the “Settings”

Access the “Masters” Menu: Within the Settings, find and click on the “Masters” option.

Select “Service” from the Menu: Inside the “Masters” , search for and select the “Service” option.

Choose “Remote call assistance”: Within the Service, locate and click on the “Remote call assistance” option.

Add a New RCA Comment: Look for a “+” icon, often used to add new entries. Click on it to initiate the process of adding a new RCA Comment.

Provide RCA Comment Details: A form or dialog should appear where you can input details for the new Comment . Add a suitable name for the RCA that accurately represents its purpose or meaning.

Save and Exit: After entering name, look for a “Save and create ” or “Save and Exit” button. Click on it to save the newly added RCA Comment. You Can Multiple RCA Comment with same process


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