How can I log a service ticket using a serial number in AntMyERP?

You can efficiently log a service ticket using a serial number in AntMyERP through the instant service process. Here’s a step-by-step guide:

Step 1: Access the Service Ticket Page:

Navigate to the Service Ticket section within AntMyERP.
Step 2: Use the Instant Service Icon:

Look for the Instant Service Icon, often found in the footer or navigation. Click on it to initiate the process.
Step 3: Enter Serial Number:

A pop-up will open, prompting you to enter the serial number associated with the product. Input the correct serial number.
Step 4: Automatic Ticket Fill:

The ticket will automatically populate with relevant details such as customer name, branch, and person associated with the serial number.
Step 5: Add Assignee and Problem Details:

Enter the assignee (technician or employee responsible for the ticket) and a description of the problem or issue.
Step 6: Save the Ticket:

Once all necessary details are filled, save the ticket. This will formally log the service ticket.

What if I encounter an issue while using the instant service process?

If you encounter any difficulties or issues while using the instant service process, consider the following:
Double-check the accuracy of the serial number entered.
Ensure that the required fields are correctly populated.
If you continue to face challenges, refer to your AntMyERP documentation or contact their customer support for assistance.

Can I edit the details of a service ticket created through the instant service process?

Yes, you can usually edit the details of a service ticket that was created through the instant service process. Access the ticket and look for options to modify or update various fields, such as assignee, problem description, or other relevant information.