1. What is the Knowledge Base, and how does it help me?

The Knowledge Base is like a handy library within the service module that holds all the important information about your devices or products. It’s especially useful when you’re dealing with service tickets. Whenever you need details or guidance about a specific device or product, the Knowledge Base is where you’ll find it. It’s designed to help you quickly get the information you need to resolve issues, answer questions, or understand more about the products you’re working with. It’s your go-to resource for making sure everything runs smoothly!

2. How can I add or view Knowledge Base information for a specific device?

Adding or viewing Knowledge Base data for a specific device is easy and super helpful for resolving issues faster. Here’s how you do it:

To Add Data:

Go to the left menu and navigate to Master > Service > Knowledge Base.

This will take you to the View Listing page.

Click on the + button to add new details.

Fill in the form fields with the relevant information like Product, Problems, Topic, and a detailed Description.

Once you’ve entered all the details, hit Save.

To View Data:

Whenever you log a service ticket related to that product, you’ll find a Knowledge Base tab under the ticket details in both the web portal and the mobile app.

Here, you can see all the information you added, which helps you troubleshoot and solve problems more efficiently.

The Knowledge Base ensures that everyone has access to the right information at the right time, making it easier to keep things running smoothly!