FAQs on Service Ticket History & Reports

Total Service

What’s the process for checking all the service tickets like closed or solved tickets in AntMyERP?

Navigate to the “Service” module.

Proceed to the “Open Service” section.

From the dropdown menu, select “Total Service.”

Click on the search icon. Choose the status “Solved” or “Closed.”

Select the “Solved/closed From date” and “Solved/closed to date.”

Click on the search button to retrieve the data.

You can export the data to Excel by clicking on the download icon located at the top.

Service Ticket History Management

How can I see the past records of service tickets or locate their serial number histories?

Navigate to the “Service” module.
Proceed to the “Open Service” section.
From the dropdown menu, choose “Total Service.”
Click on the search icon and enter the Serial number in the ‘Serial No.’ field, then click the search icon.
All the service calls logged for this serial number will be displayed.
You can download the data in Excel by clicking on the Download icon at the top.

Alternate way go to the inner page of the particular Serial number by clicking on the Serial number in any pages which displayed the Serial number.

You can also see inside the service ticket all the history associated with that Serial number.

Total Service Ticket Report

Why does the Total Service Ticket Report show “NA” for all RCA results in AntMyERP?

The reason for “NA” appearing in the Total Service Ticket Report for RCA results is that RCA (Root Cause Analysis) was not conducted within the service ticket. When an RCA is performed and successfully resolves the issue, the RCA result will display as “Pass.” Conversely, if the RCA is carried out and does not address the problem, the RCA result will be marked as “Fail.”