FAQs on Error & Troubleshooting

This section covers common errors and troubleshooting steps related to quotation workflows in AntMyERP. Here, you’ll find solutions for system warnings, MPS-related quotation issues, and unexpected behavior while updating or processing sales data. Use these FAQs to quickly diagnose, resolve, and streamline quotation tasks without interruptions.

How can I record the sale of scrapped items using AntMyERP?

There are two methods to account for the sale of scrap items in AntMyERP:

1. Using Sales Quotation and Contract:
– Create a Sales Quotation with an item line for the scrap item, setting the amount as “0”.
– Generate a contract based on this Sales Quotation.
– Proceed to create an Outward transaction to record the movement of the scrap item.

2. Using Inventory Adjustment Entry:
– Alternatively, you can opt for an Inventory Adjustment Entry.
– Within this entry, adjust the inventory to reflect the sale of scrap items.

Choose the method that aligns with your workflow and preferences.

How do I resolve the error stating that a product is not in MPS when adding it with MPS/Per Page/FSMA Quotation in AntMyERP?

Log in to AntMyERP: Access your AntMyERP account by logging in using your credentials.

Check Admin Access: Ensure that you possess admin, superadmin, or the necessary permissions to access the Settings.

Navigate to Settings: After logging in, go to the Settings section.

Access Masters: Inside the Settings, locate and access the Masters section.

Select CRM Sales: From the available options, choose CRM Sales.

Choose the Product Category: Search for the desired category, click on the action icon, and select ‘Edit’.

Edit MPS Settings: Within the product category, Go to MPS and tick the ‘Mono’ or ‘Color’ option based on the product’s specifications. Configure settings for A4 Print, A4 Scan, A3 Print, and A3 Scan accordingly as per specification.

Save and Create: Save your changes and create the product.

By following these steps, the issue should be resolved.