Remote Call Assistance

How do I add a new comment while providing Remote Call Assistance ( RCA ) for a service ticket in AntMyERP?

 

Log in to AntMyERP: Open your web browser and go to the AntMyERP login page. Enter your credentials to log in to your AntMyERP account. Ensure you have admin or super admin rights or the necessary permissions to access the Settings.

Navigate to the “Settings”

Access the “Masters” Menu: Within the Settings, find and click on the “Masters” option.

Select “Service” from the Menu: Inside the “Masters” , search for and select the “Service” option.

Choose “Remote call assistance”: Within the Service, locate and click on the “Remote call assistance” option.

Add a New RCA Comment: Look for a “+” icon, often used to add new entries. Click on it to initiate the process of adding a new RCA Comment.

Provide RCA Comment Details: A form or dialog should appear where you can input details for the new Comment . Add a suitable name for the RCA that accurately represents its purpose or meaning.

Save and Exit: After entering name, look for a “Save and create ” or “Save and Exit” button. Click on it to save the newly added RCA Comment. You Can Multiple RCA Comment with same process

 

FAQs on Comprehensive Service Solutions

FAQ on Total Service 

 

Can you explain why the Total Service Ticket Report is displaying “NA” for all RCA results in AntMyERP?

 

How to check closed or solved ticket in AntMyERP ?

Opening Fixed Assets

FAQ on Opening Fixed Assets 

 

How Can We Move Opening Fixed Assets to Opening Stock Entry in AntMyERP?

 

To move Opening Fixed Assets to Opening Stock Entry in AntMyERP, follow these steps:

Access Closing Stock Reports:

Log in to your AntMyERP account. Navigate to the “Finance” section in the left menu. Select “Reports” and then choose “Closing Stock.”

Transfer Fixed Assets to Stock:

Within the Closing Stock report, locate the option to “Display as Transfer to Assets.” Select the checkbox for the desired products or serial numbers that you want to transfer from Fixed Assets to Opening Stock Entry.

Click on the specified option to initiate the transfer.

Verify Transfer:

Check that the selected products or serial numbers have been successfully transferred from Fixed Assets to Opening Stock Entry.

 

How can I print serial number barcodes without a logo in AntMyERP?

 

Q1: How can I print serial number barcodes without a logo in AntMyERP?

 

A: To print serial number barcodes without a logo in AntMyERP, follow these steps:

Step 1: Access Closing Stock/Assets Management:

Log in to your AntMyERP account and navigate to the “Closing Stock” or “Assets Management” section.

Step 2: Enable Serial Number Printing:

Inside the selected section, locate the option to manage devices or items. Look for a tick box or option related to serial numbers.

Step 3: Select Serial Numbers:

Tick the tick box against the serial numbers for which you want to print barcodes.

Step 4: Print Barcodes:

Find a yellow box or a button associated with printing. Click on it to initiate the barcode printing process.

Step 5: Choose Barcode Printing Options:

Depending on the system, you may have options to print barcodes with or without a logo. Select the option for printing barcodes without a logo.

Step 6: Preview Barcode Page (Without Logo):

Review the barcode page view without the logo to ensure it meets your requirements.

 

Q2: Can I customize the barcode layout or design?

 

A: Depending on your AntMyERP configuration, you may have options to customize the barcode layout or design. Explore the system’s barcode printing settings for any available customization options.

Opening Stock

FAQ on Opening Stock

 

What does opening and closing stock mean ?

 

1: What is Opening Stock?

 

A: Opening Stock refers to the quantity and value of goods, materials, or products that a company has on hand at the beginning of an accounting period. It represents the inventory that is available for sale or use when a new financial period starts.

 

Q2: What is Closing Stock?

 

A: Closing Stock, also known as Ending Stock, refers to the quantity and value of goods, materials, or products that a company still holds at the end of an accounting period. It represents the inventory that remains unsold or unused at the end of the financial period. The Closing Stock of the current period becomes the Opening Stock for the next period.

 

Q3: How are Opening and Closing Stock related?

 

A: Opening Stock and Closing Stock are related because the Closing Stock of one accounting period becomes the Opening Stock of the next period. This ensures a smooth transition in tracking inventory and calculating costs from one financial period to the next. The value of Opening Stock is used to start the calculations for purchases, production, and sales, while the value of Closing Stock is used to finalize the accounts and prepare financial statements.

 

Q4: Why are Opening and Closing Stock important?

 

A: Opening and Closing Stock are essential components of a company’s inventory management and financial reporting. They impact various financial ratios, such as gross profit margin and inventory turnover, and help assess the financial health of the business.

Properly accounting for Opening and Closing Stock ensures accurate financial statements, tax calculations, and better decision-making regarding inventory levels, purchasing, and sales strategies.

 

Q5: How are Opening and Closing Stock calculated?

 

A: Opening Stock is usually the inventory value from the end of the previous accounting period. Closing Stock is determined by conducting a physical count of the remaining inventory at the end of the current accounting period and assigning a value to it based on the cost or market price, whichever is lower.

 

Why am I unable to add a serial number in opening stock in AntMyERP?

 

1: Why am I unable to add a serial number in opening stock in AntMyERP?

 

A: If you are unable to add a serial number in opening stock in AntMyERP, the issue could be related to the product category settings. Please follow these steps to troubleshoot the problem:

Step 1: Check Product Category:

Go to the product category settings where you are trying to add the opening stock.

Step 2: Verify Serial Number Setting:

Ensure that the product category is configured to allow serial numbers. If the product category is set up as “without serial number,” you won’t be able to add serial numbers to opening stock.

Step 3: Adjust Product Category:

If necessary, edit the product category settings to enable serial numbers if you intend to track serial numbers for the products in that category.

Step 4: Add Opening Stock:

Once the product category settings are adjusted, try adding the serial numbers to the opening stock again.

 

Can I retrieve a serial number that was previously archived in AMC and use it again in the Opening Stock in AntMyERP?

 

No, once a serial number has been archived in AMC (Annual Maintenance Contract), it typically cannot be directly retrieved and reused in the Opening Stock in AntMyERP.

 

Why is the printer model not showing in the Opening Stock of AntMyERP?

 

Q1: Why is the printer model not showing in the Opening Stock of AntMyERP?

 

A: If the printer model is not showing in the Opening Stock of AntMyERP, it could be due to various reasons, including the way the search and display functionality is designed in the system. Here’s what you can do to address this:

Step 1: Proper Product Model Search:

When searching for the printer model in the Opening Stock, make sure to use the proper and complete product model name.

Step 2: Recent Entries Display:

The system might display recent or frequently used product models for your convenience. If the printer model is one of the latest entries, it might not be immediately visible. Scroll or use search options to find it.

Step 3: Check Product Entry:

Ensure that the printer model has been correctly entered into the system as a product. Verify the product details, including the model name, in your product database.

 

How can I edit serial numbers in inward and outward challan in AntMyERP?

 

No,this is not Possible. Edit pr Delete serial numbers in inward and outward challan in AntMyERP might have restrictions to maintain accurate inventory records.

Inward Delivery Note

FAQ on Inward Delivery Note 

 

How to Manage MPS Printer Serial Numbers in AntMyERP?

 

Q1: Can I edit the serial number of an MPS printer in AntMyERP?

 

A1: No, editing the serial number directly is not possible within AntMyERP. However, there is an alternative method available to manage serial numbers under MPS contracts.

 

Q2: How can I change the serial number of an MPS printer within an MPS contract?

 

A2: To change the serial number of an MPS printer, follow these steps: Go to the “Operations” section in AntMyERP. Select “Inward Challan” to initiate the process.

Inward the old machine by updating its status in the system.

Outward the new machine with the desired serial number through the MPS contract. Complete the process by booking a sales order for the transaction.

 

How to Delete an Inward Challan in AntMyERP?

 

In AntMyERP, the process of deleting an inward challan involves specific steps due to its impact on inventory and records. Here’s how you can handle the situation:

 

Delete Inward Challan Consideration:

Deleting an inward challan directly may not be possible if the products have already been dispatched from the purchase order. Deleting the challan could lead to inconsistencies in inventory and records.

 

Create Purchase Return Entry:

If you need to reverse the effects of the inward challan, you typically create a Purchase Return Entry. This entry helps you properly account for the return of goods and adjust your inventory.

 

Steps for Purchase Return Entry:

a. Navigate to Operations: Access the “Operations” section from the left menu.

b. Select Purchase Returns: Within “Operations,” find and select the “Purchase Returns” option.

c. Create New Return: Create a new purchase return entry that corresponds to the products from the inward challan you want to reverse.

d. Specify Products: Add the products/items that you want to return to your supplier. Specify quantities and other relevant details.

e. Save and Complete: After adding the necessary information, save the purchase return entry.

 

Effect on Inventory:

By creating a purchase return entry, you are effectively reversing the effects of the inward challan. The returned products are deducted from your inventory, and the associated records are adjusted accordingly.

HR Policies

FAQ on HR Policies 

 

How do I upload an HR policy in AntMyERP?

 

Ensure that you have admin or super admin rights, or the necessary permissions to access the Settings.

Follow these steps: Go to Settings. Navigate to the third tab and select the HR .

Click on “Others.”

Choose “HR Policies.” Click the “+” symbol to add a new policy.

Fill in the Title, select the Branch from the dropdown, add a description, and then save your changes.

You can add multiple policies in a similar manner.

Designation

FAQ on Designation

 

The organization structure map is not displaying in AntMyERP. How can this issue be resolved?

 

To resolve this issue, ensure that you have admin or super admin rights, or the necessary permissions to access the Settings. Follow these steps:

1. Access Settings: After logging in, navigate to the Settings section.

2. Edit Creator Company Name: Within the Settings, click on the “Action” menu, then select “Edit” next to the Creator company name.

3. Navigate to Org.struct: Check the entries that have been added for both Designation and Parent designation.

4. Validate Parent Designations: Ensure that all parent designations correctly report to another parent designation, and that the links are accurate.

5. Verification: Double-check the accuracy of the connections and links.

By following these steps, you should be able to address the issue with the organization structure map not displaying in AntMyERP. Properly configured parent designation and designations, along with accurate links, are crucial for the correct visualization of the organizational structure.

 

MPS Invoice

FAQ on MPS Invoice 

 

How to Generate Jan and march month bill as Feb month bill is already generated in AntMyERP?

 

As Feb Invoices already in Accepted tab, you have to first delete Feb Invoice then after Sequence generate invoice for jan Feb March Month

Global Search

FAQ on Global Search 

 

What is the procedure for effectively searching for serial numbers in AntMyERP?

 

To search for serial numbers efficiently in AntMyERP, follow these steps:

Access the Search Feature:

Scroll to the footer section of AntMyERP and locate the search icon.

Initiate Search:

Click on the search icon to open the search functionality.

Select Serial Number:

From the available search options, choose “Serial Number.”

Enter Serial Number:

Input the specific serial number you want to look up.

Retrieve Details:

After entering the serial number, you’ll receive the relevant details associated with that serial number.

By following these steps, you can quickly and accurately find information related to a specific serial number in AntMyERP.

Mass Updates

FAQ on Mass Updates 

 

How can I efficiently resolve multiple service tickets in AntMyERP using the mass update feature?

 

To efficiently resolve multiple service tickets in AntMyERP using the mass update feature, follow these steps:

Access Service Section: Navigate to the “Service” module within AntMyERP.

Open Service Calls: Click on “Open Service” to view the list of active service calls.

Select Calls to Resolve: In the list, locate the service calls you want to resolve. Use the tick boxes next to each call to select them. You can also click on the topmost tick box to select all visible service calls.

Initiate Mass Update: Once the desired service calls are selected, at the top of the list, you’ll find a “Mass Update” option. Click on this to proceed.

Update Information: A pop-up window will appear, allowing you to update relevant information for the selected service calls.

Fill in the required fields, including:

Status: Choose the appropriate status for the resolved service calls.

Assignee: Assign the service calls to the relevant team member.

Due Date: Set a due date for the resolution.

Save Changes: After filling in the required information, click the “Save” button in the pop-up window to apply the updates to all the selected service calls.

By following these steps, you can efficiently manage and resolve multiple service tickets at once, streamlining your workflow and ensuring timely updates to the status and assignment of each call.