FAQs on Personalize

 

Manage Column

How do I configure and oversee columns within the User Log in AntMyERP?

 

Mass Updates 

Q1. How can I efficiently resolve multiple service tickets in AntMyERP using the mass update feature?

To efficiently resolve multiple service tickets in AntMyERP using the mass update feature, follow these steps:

Access Service Section: Navigate to the “Service” module within AntMyERP.

Open Service Calls: Click on “Open Service” to view the list of active service calls.

Select Calls to Resolve: In the list, locate the service calls you want to resolve. Use the tick boxes next to each call to select them. You can also click on the topmost tick box to select all visible service calls.

Initiate Mass Update: Once the desired service calls are selected, at the top of the list, you’ll find a “Mass Update” option. Click on this to proceed.

Update Information: A pop-up window will appear, allowing you to update relevant information for the selected service calls.

Fill in the required fields, including:

Status: Choose the appropriate status for the resolved service calls.

Assignee: Assign the service calls to the relevant team member.

Due Date: Set a due date for the resolution.

Save Changes: After filling in the required information, click the “Save” button in the pop-up window to apply the updates to all the selected service calls.

By following these steps, you can efficiently manage and resolve multiple service tickets at once, streamlining your workflow and ensuring timely updates to the status and assignment of each call.

 

Global Search 

Q1. What is the procedure for effectively searching for serial numbers in AntMyERP?

To search for serial numbers efficiently in AntMyERP, follow these steps:

Access the Search Feature:

Scroll to the footer section of AntMyERP and locate the search icon.

Initiate Search:

Click on the search icon to open the search functionality.

Select Serial Number:

From the available search options, choose “Serial Number.”

Enter Serial Number:

Input the specific serial number you want to look up.

Retrieve Details:

After entering the serial number, you’ll receive the relevant details associated with that serial number.

By following these steps, you can quickly and accurately find information related to a specific serial number in AntMyERP.