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Service Management

Great customer support and maintenance is at the heart of any successful business.

With Ant My ERP you track all incoming customer requests. One database helps you track issues linked with a specific serial no. with or without warranty, on-site or off-site support and other information.


  • Logging of Service Call, Installation, Preventive Maintenance
  • Warranty Management
  • Care Pack Management
  • Service Level Agreement and Escalation
  • Ticket Assignment - Auto GPS Based and Manual to Employee or Vendor
  • Predefine Auto Assign call from Specific Sr.No.to Employee or Vendor
  • Automate emails or actions at different stages of ticket resolution
  • Auto Preventive Maintenance Call Logging
  • Ticket Collaboration
  • Online Analysis of Open Service Ticket
  • Knowledge Based - Helping Client,Engineer to know how to solve the problem
  • Mobile Apps - GPS Based
  • Advance Spares issues to Field Service Enginners
  • Spare Parts - Request, Approval, Procurement, Dispatch, Reassign, Close
  • Defective Return MAnagement
  • RMA - Return Material Authorisation
  • Repairs - Parts , Devices from In-house or Outside Vendor
  • Care Pack Management
  • Total Service Detail Analysis
  • Field Engineer Live Location along with Movement History
  • Client Login Portal
  • Vendor Login Portal - Self Service
  • Client Records at One Place for Preventive and Break fix
  • Reports and Dashboard

Permission & Optional

  • Coordinator and Field Engineers can Manage their own tickets
  • Certain customization is possible, please speak to us

In-Built Integrated Apps

What Customers from Service Industrise are saying about AntMyErp

"This is a one-stop shop for everything we do in our business. It can take a little bit to get used to but once you do it, then its superb."

Ms. Ishaa Jogani
Almac Sports (India) Pvt Ltd.

"Daily managing nearly 1000 service calls , scattered across India with 200+ service engineer was a complex jobs. We wanted to have a live service data with Spares and SLA. These problem was resolved due to Ant My ERP. Always availble to support to all our users"

Mr. Jignesh Patel
Armee Infotech Pvt Ltd

"We realized we didn’t have the right ERP we needed to run the company professionally. We were using a lot of independent softwares to run Operations, Sales, Support, HR but ANT ERP offered us everything we needed – with many capabilities to grow into as the company grew. With ANT ERP, we’ve been able to improve profit by cutting costs. ANT ERP has helped us become a more profitable operation. On-time processes have improved by 33%, while staff efficiency & accountability has improved considerably. "

Mr. Tushar Parekh
Silicon Netsecure Pvt. Ltd

"We want to thank you for Superb Service Focus by your team. The best part is the Mobile Apps which give us and my client real time service data and cut many back office process. Thanks Ant My ERP Team"

Mr. Sanjay Sheth
Microart Systems India Pvt Ltd

"The software has a lot of modules and features to help run your business. Customer Support is superb. We love the Auto Invoicing feature. "

Mr. Ramesh Shetty
Cann Copier Services Pvt. Ltd

"In my old system, it would take me about a 10 days to make all our MPS clients invoicing. With Ant My ERP, I did September’s billing in few minutes. It’s saving me so much time and my resources. And the best part is that keep doing innovation every day."

Mr. Srikant Chari
Ctrl P Solutions Pvt Ltd

"Ant My ERP allows us to concentrate on the business itself while not worrying about spreadsheet reports. All the data goes into one database and are integrated, hence the report is the final truth."

Mr. Sanjay Rohilla
Genesis Office Solutions Pvt Ltd

"Processes that once took hours now take minutes; others that once took minutes now take seconds. Investing in ANT had reduce our repetition of work."

Mr. Santosh R.
Printstudio India Pvt Ltd

"Ant ERP is the solution to automate almost all of your business processes and all are connected with each others. We love their support and patience. "

Mr. Manoj Gond
Orionspica IT Solutions Pvt. Ltd.

"I am very grateful to have a team of people who work so hard for us every day. Their patience and a sense of humour makes it a great working relationship. When ever we need them , they are always available to support. "

Mr. Sandeep Patil
Securizen Systems Pvt Ltd

"Ant My Erp meets our needs at every level of our business, from sales, service to operations as well as inventory and accounting. They keep pushing us to make the most out of their Ant ERP "

Mr. Bharat Patel
LP Cartridge Pvt Ltd

"No data re-entry. All the modules are connected and share information. Saves so much time and money. Great support Team to interact. "

Mr. Mubarak Hussain
Printech Infotech Services Pvt. Ltd.